Saucony

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
No
Refund processing time
Not specified
Restocking fee
Not specified

Saucony allows you to return or exchange items within 30 days of purchase for free. Items must be unworn and in original packaging to qualify.

How returns work

You start the return or exchange process online. Saucony offers three return options through FedEx: Fast & Easy Returns, Printerless Return (bring your pre-packaged item to FedEx without printing a label), or Print a Label (print your label and ship the item yourself). Items purchased online cannot be returned in Saucony retail stores.

Exclusions and restrictions

The following items cannot be returned or exchanged: gift cards, final sale items, free limited-time gifts with purchase, and worn items. Saucony footwear purchased from authorized dealers includes a one-year defect warranty covering material and workmanship defects only, which is separate from standard returns.

Refunds

Refunds are issued to your original payment method. The retailer does not publish specific information about refund processing time.

Frequently asked questions

Do I need a receipt to return to Saucony?

A receipt is required for most returns. However, if the item was a gift, you can return or exchange it using the order number and billing zip code from the original purchase instead.

Does Saucony offer free return shipping?

Yes. All returns ship free through FedEx. You can choose to use Printerless Return at FedEx or print a label yourself.

Can I return online orders to a Saucony store?

No. Items purchased online cannot be returned in physical Saucony retail stores. You must use the online return process with FedEx.

What condition do items need to be in to return them?

Items must be unworn and in original packaging. Worn items are not returnable.

Can I exchange an item instead of returning it for a refund?

Yes. You have 30 days to exchange items using the same online return process. Exchanges follow the same requirements as returns, including the unworn condition and original packaging.

What is the Saucony warranty on shoes?

Saucony footwear purchased from authorized dealers includes a one-year defect warranty. This warranty covers defects in material and workmanship only and is separate from the standard 30-day return window.

Can I return a gift I received from Saucony?

Yes, gifts can be returned or exchanged within 30 days if unworn and in original packaging. You will need the order number and billing zip code from the original purchase instead of a receipt.

How you can return an item

  • Carrier drop off , Printerless Return at FedEx
  • By mail , Print a Label option with FedEx

Step by step

  1. Start your return or exchange through the online process.
  2. Choose one of three return options: Fast & Easy Returns, Printerless Return, or Print a Label.
  3. For Printerless Return, bring pre-packaged item to FedEx without printing.
  4. For Print a Label option, print your label and ship with FedEx.

What you cannot return

  • Gift cards , Explicitly excluded
  • Final sale items , Explicitly excluded
  • Gifts with purchase , Free limited-time gifts cannot be returned or exchanged
  • Worn items , Policy requires items to be unworn

Returning without a receipt

Gift returns require order number and billing zip code from original purchase.

Gift returns

Gifts require order number and billing zip code from original purchase to return or exchange.

Warranty

One-year defect warranty on footwear from authorized dealers. Covers material and workmanship defects only.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You can return or exchange your UNWORN items for free within 30 days of when they were shipped.
Exchange window days You can return or exchange your UNWORN items for free within 30 days of when they were shipped.
Free return shipping Enjoy free exchanges and returns!
Receipt required If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the billing zip code from the original purchase.
Original packaging required Please be sure your item is in the original shoebox or apparel bag.
Refund method Your refund will be credited to your original payment method, typically within two billing cycles.
In store return for online Returns are accepted only for purchases made through our website.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.