PureVPN offers a 31-day return period during which you can request a full refund. You initiate the process by emailing the support team with your account details. The company attempts to resolve any issues you encounter before processing a refund.
How returns work
To return your purchase, send an email to [email protected] that includes your VPN username and the reason for your refund request. This is the only return method PureVPN publishes.
Exclusions and restrictions
PureVPN excludes several purchase types from its refund policy. These include special purpose accounts, payments made through Coinpayments, Google Play Store, and Apple App Store (since those payment methods do not support refunds), and trial-based renewal payments. Additionally, the 31-day refund window does not apply to auto-recurring renewal payments.
Refunds
PureVPN processes refund requests within 24 hours of your email. However, the refund can take up to 30 days to appear in your account after processing begins, depending on your payment method.
Frequently asked questions
How long do I have to request a refund from PureVPN?
You have 31 days from your purchase to request a refund. To start the process, email [email protected] with your VPN username and refund reason.
Does PureVPN offer a free trial?
Yes, PureVPN offers a 7-night trial period. However, if you renew your subscription after the trial ends, those renewal payments are not refundable.
How long does it take to receive my refund?
PureVPN processes your refund request within 24 hours. The refund itself can take up to 30 days to appear in your account, depending on your payment method and financial institution.
Can I get a refund if I paid through Google Play or Apple App Store?
No. Payments made through Google Play Store and Apple App Store are not eligible for refunds because those payment methods do not support refunds. You would need to contact those platforms directly.
Are renewal payments eligible for refunds?
No. The 31-day refund policy does not apply to auto-recurring renewal payments. Additionally, refunds for trial-based renewals are explicitly excluded.
What happens if I encounter an issue with PureVPN?
PureVPN attempts to resolve technical or service issues before processing a refund. Contact [email protected] to report your problem so the support team can try to fix it first.
Will PureVPN refund Coinpayments transactions?
No. Payments made through Coinpayments are not refundable because that payment method does not support refunds.