Nikon allows returns within 14 days of purchase. The retailer provides free return shipping via UPS, and refunds are issued within 1 to 2 billing cycles after the return is received and processed.
How returns work
To return an item, call 1-800-NIKON-US to request a UPS return shipping label, which will be sent to you via email. You can then drop off your package at any UPS facility using the provided label, or you may schedule a UPS pickup service to your address (though pickup may incur an additional cost). The item must be returned in its original packaging.
Exclusions and restrictions
Nikon's published policy does not list specific product categories or conditions that are excluded from returns. However, defective items are eligible for refunds only if they are undamaged and meet the standard return policy terms.
Refunds
Once Nikon receives and processes your return, the refund is issued to your original payment method within 1 to 2 billing cycles. Free return shipping is provided via UPS.
Frequently asked questions
How long do I have to return something to Nikon?
You have 14 days from the date of purchase to return your item to Nikon.
Do I have to pay for return shipping?
No. Nikon provides free return shipping via UPS. After you call 1-800-NIKON-US, you will receive a UPS return label via email at no charge.
How do I start a return?
Call 1-800-NIKON-US to request a UPS return shipping label. The label will be sent to you via email. Use this label to drop off your package at a UPS facility or arrange a UPS pickup.
Do I need the original packaging?
Yes. Your item must be returned in its original packaging in order to be accepted for return.
When will I get my refund?
After Nikon receives and processes your return, the refund will be issued to your original payment method within 1 to 2 billing cycles.
Can I return a defective item?
Yes. Nikon issues refunds for defective items that are undamaged and meet the standard return policy terms, including the 14-day window and original packaging requirement.
Can I schedule a UPS pickup instead of dropping off at a facility?
Yes. You can schedule a UPS pickup service to your address using the return label provided by Nikon. However, pickup service may incur an additional cost.