Bose allows returns within 30 days of purchase when buying directly from Bose. The product must be in original packaging with all accessories included. Return shipping is free when you use Bose's prepaid shipping label.
How returns work
Returns are processed by mail. Start your return online through the Start a Return page or your My Bose account. Once processed, you will receive return instructions and a prepaid shipping label via email. Pack the product with all accessories and ship it to Bose within 30 days of initiating the return.
Exclusions and restrictions
Trade in program purchases are final sale and cannot be returned. Personalized items, final sale products, and gift cards are also non-returnable. Replacement products provided through warranty or service are not refundable. If your product is damaged or defective, contact Bose Customer Service rather than submitting a return, as warranty coverage may apply.
Refunds
Refunds are issued to your original payment method. Credit card and PayPal refunds process in 3 to 5 business days. Refunds to gift cards or other payment methods may take up to 2 weeks.
Frequently asked questions
How long do I have to return an item to Bose?
You have 30 days from purchase to return your item. The return must be initiated online within this window, though you have 30 days from the start of the return process to ship the product back to Bose.
Is return shipping free?
Yes, Bose provides a prepaid return shipping label. You should use this label when shipping your return.
Do I need the original packaging to return an item?
Yes, the product must be returned in original packaging with all accessories included.
How long does it take to receive my refund?
Refund timing depends on your payment method. Credit card and PayPal refunds process in 3 to 5 business days. Gift card and other payment method refunds may take up to 2 weeks.
Can I exchange an item instead of returning it?
Yes, you can exchange any item that is eligible for return. Submit your exchange request through Contact Us, and Bose will send you a prepaid shipping label. Return the item in good condition with all accessories within 30 days.
What if my product is damaged or defective?
Contact Bose Customer Service instead of submitting a standard return. Warranty coverage may apply for damaged or defective items, which may result in repair or replacement rather than a refund.
Can I return personalized or final sale items?
No. Personalized items and products marked as final sale cannot be returned. Gift cards are also non-returnable.