Public Desire

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
10 working days processing + 5 working days to show in account
Restocking fee
Not specified

Public Desire allows returns within 28 days of purchase by mail. Items must be unworn and in original packaging. Return shipping costs $30.00, which you must pay.

How returns work

You may return items by mail. To start a return, you can purchase a return label for $30.00 through Public Desire's return portal, or you may use your own carrier. You should retain proof of postage until your refund is received.

Exclusions and restrictions

Public Desire does not accept damaged, dirty, or worn items. All returned items must be in resalable condition. The retailer does not offer exchanges; refunds are the only option.

Refunds

After Public Desire receives your return, the refund will take 10 working days to process. You should expect an additional 5 working days for the money to appear in your account.

Frequently asked questions

What is the return window at Public Desire?

You have 28 days from your purchase to return an item. Your return must be initiated within this timeframe.

Do I have to pay for return shipping?

Yes. Return shipping costs $30.00 in the US. You can purchase a return label through Public Desire's return portal or arrange your own carrier.

Do I need my receipt to return an item?

A receipt is not always required. If you do not have one, include a note in your return parcel with your order details and a description of the items being returned.

What condition must items be in to return them?

Items must be unworn and in original packaging and box. Public Desire does not accept damaged, dirty, or worn items; all returns must be in resalable condition.

How long does it take to get my refund?

Public Desire needs 10 working days to process your return once received. The refund will then take an additional 5 working days to appear in your account.

Does Public Desire offer exchanges?

No. Public Desire does not offer exchanges. If you need a different item, you must return the original and place a new order.

What should I do with my return label and shipping proof?

You should keep your proof of postage until your refund has been received. This protects you if the return goes missing in transit.

How you can return an item

  • By mail , Purchase return label through return portal or use own carrier

Step by step

  1. Ensure item is unworn in original packaging and box.
  2. Include completed returns form or note with order details.
  3. Purchase return label for $30.00 through return portal.
  4. Retain proof of postage until refund received.

What you cannot return

  • damaged, dirty, or worn items , must be in resalable condition

Returning without a receipt

Include note in parcel with order details and items returned.

Exchanges

No exchanges offered; refunds only.

Damaged or defective items

Damaged, dirty, or worn items not accepted; must be in resalable condition.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You can certainly return your order to us within 28 days of receiving the parcel.
Free return shipping Please note that we do not offer free returns and you can purchase a return label at a cost of $30.00.
Return shipping fee you can purchase a return label at a cost of $30.00
Receipt required Please include the completed returns form in your parcel. If you did not receive a returns form, pop a note in the parcel with your order details and item(s) returned.
Original packaging required Please ensure that the item(s) are returned to us unworn, in the original packaging and box.
Refund processing days Please allow up to 10 working days for your return to be processed and an additional 5 working days for the refund to show in your account.

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.