PicturesOnGold.com allows returns within 30 days of delivery for eligible items. Most personalized and made-to-order jewelry is non-returnable because it cannot be resold once customized. You must contact the company before returning anything and include your original receipt.
How returns work
Returns are processed by mail only. You must contact PicturesOnGold.com before shipping your item back to receive proper return instructions. Your return must arrive within 30 days of delivery, and the item must be in original, unworn condition with all packaging and tags intact.
Exclusions and restrictions
Name jewelry, photo jewelry including lockets, religious jewelry, sports jewelry, and all custom or personalized designs are not returnable because they are made-to-order and cannot be resold. Non-personalized chains are eligible for full refund within the standard 30-day window. The retailer does not publish other specific exclusions beyond personalized items.
Refunds
The retailer does not state how refunds are issued or how long they take to reach your account after an approved return is received.
Frequently asked questions
Can I return personalized jewelry?
No. PicturesOnGold.com does not accept returns on name jewelry, photo jewelry, lockets, religious jewelry, sports jewelry, or any custom or personalized designs. These items are made-to-order and individually crafted, so they cannot be resold.
Do I need a receipt to return an item?
Yes. You must include proof of purchase with your return. Contact the company for return instructions before mailing anything back.
What condition must the item be in to return it?
The item must be in original, unworn condition with all original packaging and tags. It must also arrive within 30 days of delivery.
Can I return non-personalized chains?
Yes. Non-personalized chains are eligible for a full refund within 30 days of delivery, provided they meet all other return conditions including original unworn condition and original packaging.
What is the return window?
You have 30 days from delivery to return eligible items. You must contact PicturesOnGold.com before returning to receive proper return instructions.
What happens if my item arrives damaged?
PicturesOnGold.com offers a one-year guarantee on merchandise. After one year, repairs for damaged items are evaluated case-by-case, and applicable shipping charges will apply. The retailer is not responsible for carrier delivery issues or delays.
Can I exchange a made-to-order item instead of returning it?
No. Most made-to-order and personalized items are non-exchangeable according to the retailer's policy.