Peltz Shoes allows you to return items within 30 days of purchase. You can return items in store at any retail location or by mail using a prepaid label. A receipt is not required to process your return.
How returns work
You have two options for returning items. You can return in person at any Peltz Shoes retail location. Alternatively, you can initiate a return online through the return center by providing your email address associated with the purchase (or order number plus shipping zip code), and you will receive a prepaid shipping label via email to use for mailing your return.
Exclusions and restrictions
Damaged or defective items have an extended return window of 90 days. Within that 90-day window, you should contact [email protected]. For damaged items outside the 90-day window, you must contact customer care for assistance. The retailer does not publish exclusions for other product categories.
Refunds
Peltz Shoes issues full refunds on returned items. The retailer does not state how long refunds take to appear in your account.
Frequently asked questions
Do I need to bring my receipt to return shoes at a Peltz Shoes store?
No. Peltz Shoes does not require a receipt. For in-store returns, you can provide the email address associated with your purchase or your order number along with the shipping zip code to process the return.
How long do I have to return shoes to Peltz Shoes?
You have 30 days from purchase to return most items. If your shoes are damaged or defective, you have 90 days to request a return by contacting [email protected]. After 90 days, you may contact customer care for assistance with damaged items.
What is the cost to return shoes by mail?
Peltz Shoes provides a prepaid return label, which costs $7.95 for mailed returns. You will receive this label via email after initiating your return through the online return center.
Can I return online orders in a store?
Yes. You can return items purchased online at any Peltz Shoes retail location without needing to mail them back.
How do I start a return on the Peltz Shoes website?
Visit the return center online and provide either the email address associated with your purchase or your order number plus shipping zip code. You will then receive step-by-step instructions and a prepaid shipping label via email.
What happens if my shoes arrive damaged?
If your shoes are damaged or defective, contact [email protected] within 90 days of purchase. For damaged items reported after 90 days, contact Peltz Shoes customer care to discuss your options.