Nisolo allows you to return or exchange most items within 14 days of purchase. Returns must be mailed to the company's Lancaster, Pennsylvania address, and you will need to use Nisolo's returns portal to initiate the process.
How returns work
To return an item, start your return through Nisolo's returns portal. Place the item in dustbags or wrap it in original packaging materials, then mail it to Nisolo, 700 Indian Springs Drive, Lancaster, PA 17601. For international orders, send your return tracking number to [email protected].
Exclusions and restrictions
Final sale items cannot be returned or exchanged. Original shipping costs are not refundable. For international orders, duties and taxes are also non-refundable. The retailer does not publish a list of product categories or conditions that are excluded from returns beyond final sale items.
Refunds
Refunds are processed within 3 to 10 business days after Nisolo receives your return. For international orders, you are responsible for paying the cost of return shipping. Domestic return shipping costs are not specified in the retailer's policy.
Frequently asked questions
How long do I have to return an item?
You have 14 days from purchase to return or exchange an item. This window applies to both domestic and international orders.
Do I have to pay for return shipping?
For international orders, you are responsible for return shipping costs. The retailer does not specify whether domestic returns include free return shipping.
Can I exchange an item instead of returning it?
Yes. You can exchange unworn, unaltered items for a different color or size within 14 days using the Frate Returns portal. Final sale items are not eligible for exchange.
What items cannot be returned?
Final sale items are excluded from returns and exchanges. Original shipping costs and duties or taxes on international orders are also non-refundable.
How should I package my return?
Place items in dustbags or wrap them in original packaging materials before mailing them back to Nisolo.
How long does it take to get my refund?
Refunds are processed within 3 to 10 business days after Nisolo receives your return.
Do I need to include a receipt with my return?
The retailer does not specify whether a receipt is required for returns.