Nest Bedding offers a 30-night return window for most products, with a distinctive 365-night trial period for mattresses. Items must be returned in original packaging and in acceptable condition to qualify for a refund.
How returns work
You can return items by mail. To start, contact Nest Bedding's Customer Service with your order number and product details to request return authorization and instructions. Once authorized, you have a specified timeframe to complete the return.
Exclusions and restrictions
Furniture, foundations, and adjustable bases are final sale items and cannot be returned. Bedding that is stained, pillows that have been laundered, and pet beds or pillows that are not clean and sanitary are also excluded. Final sale, clearance, and closeout bedding items cannot be returned.
Refunds
Nest Bedding does not publish specific information about refund timing or processing. You should contact Customer Service for details about when your refund will be issued after your return is received.
Frequently asked questions
How long do I have to return a mattress?
Mattresses have a 365-night trial period from purchase. After the initial 30-night adjustment period, you may exchange your mattress once within the 365-night window. Once an exchange is made, the trial period does not restart.
Can I return bedding and pillows?
Pillows and bedding may be returned within 30 nights if they are new, sanitary, and in resaleable condition. Laundered pillows and stained bedding cannot be returned. Bedding that is marked as final sale, clearance, or closeout is excluded.
What condition must items be in to return them?
Items must be in original packaging and acceptable condition. Pillows must be clean and unsoiled. Bedding must be unsoiled. Pet beds must be clean, sanitary, and in resaleable condition. Mattresses must be on a proper foundation.
Are furniture items returnable?
No. Furniture, foundations, and adjustable bases are final sale items and cannot be returned. These products are not subject to Nest Bedding's return policy.
Can I exchange items instead of returning them?
Yes. Mattresses allow one exchange within the 365-night period after the 30-night adjustment phase. Pillows allow one exchange within 30 nights. Bedding allows complimentary first exchanges within 30 nights. All exchanges require items to be in original condition and packaging.
What if my item arrives damaged?
Report transit damage to furniture within 5 business days of delivery. Manufacturing defects in mattresses, pillows, bedding, and pet beds are covered under limited warranties that vary by product type, provided improper support did not cause the defect.
Do I need my receipt to return an item?
You will need your order number when you contact Customer Service to request return authorization. Nest Bedding does not specify whether a physical receipt is required.