Naturalizer offers a 30-day return window for unworn shoes in original packaging. You can return items either through Happy Returns drop-off locations for free or by mail with a prepaid label.
How returns work
You have two options to return your shoes. For the faster method, start your free return online and choose the Return Bar option. You will receive a QR code via email for no-contact drop-off at your closest Happy Returns location, where your refund is initiated immediately. Alternatively, you can print a prepaid shipping label and mail your unworn shoes back via FedEx or USPS within 30 days.
Exclusions and restrictions
Naturalizer does not accept returns on final sale items or shoes that have been worn. Oversized items in boxes larger than 20 inches by 16 inches cannot be dropped off at Happy Returns locations; these items must be mailed in for a $9.95 fee instead.
Refunds
Your refund is processed to your original payment method. When you use a Happy Returns drop-off, the refund is initiated immediately upon drop-off. For mail returns, the refund processes after the item is received.
Frequently asked questions
How long do I have to return shoes to Naturalizer?
You have 30 days from purchase to return your shoes. This window applies whether you choose to use a Happy Returns drop-off location or mail your return.
Can I return shoes I ordered online to a store?
Yes. Online orders can be returned at Happy Returns Return Bar locations. You start your return online, receive a QR code via email, and drop off at the nearest location for a free, no-contact return.
What condition must shoes be in to return them?
Shoes must be unworn and in their original packaging. Naturalizer will not accept returns on worn shoes or items marked as final sale.
Is there a fee for returns at Happy Returns?
No. Returns through Happy Returns drop-off locations are free. Mail returns require you to use a prepaid label, which is also free. However, oversized items (box larger than 20 by 16 inches) cost $9.95 to mail.
Can I exchange shoes instead of returning them?
Yes. Exchanges are available within the same 30-day window. Exchanges at Happy Returns drop-off locations are free, while mail exchanges cost $9.95.
What if my shoes are damaged or defective?
Contact Naturalizer customer service. The retailer states it stands behind product quality and addresses manufacturing defects, though the specific resolution process is not detailed in the published policy.