Fahlo allows returns within 30 days of purchase, provided you have your receipt and the items are in original packaging. You pay all return shipping costs, and refunds are credited to your original payment method within 30 days of approval.
How returns work
To return an item, mail it to the Selery Fulfillment address in Carrollton, Texas. You should use trackable shipping and consider purchasing shipping insurance. After Fahlo receives your return, you will receive an email notification indicating whether your refund has been approved or rejected.
Exclusions and restrictions
Gift cards, made-to-order clothing, sale items, and items shipped to an incorrect address are not eligible for return or refund. Items with incorrect shipping addresses are considered customer responsibility, and Fahlo does not offer refunds or returns for them.
Refunds
Approved refunds are credited automatically to the credit card or original payment method you used at checkout. Fahlo processes refunds within 30 days after approving your return.
Frequently asked questions
Do I have to pay to ship my return?
Yes. You are responsible for all return shipping costs. Fahlo does not provide prepaid return labels or cover return shipping fees.
Do I need my receipt to return an item?
Yes. Fahlo requires proof of purchase, which includes your receipt, in order to process a return.
Can I return sale items?
No. Items purchased at a sale price are not eligible for return.
How long does it take to get my refund?
Refunds are processed within 30 days of approval. The time to receive your refund in your account may vary depending on your financial institution.
What if my item arrived damaged or defective?
Contact Fahlo support immediately with a photo of the damaged or defective item. Fahlo offers exchanges for defective and damaged merchandise.
Do I need original packaging to return an item?
Yes. Items must be in original packaging to be eligible for return.
Can I return a gift card?
No. Gift cards are not eligible for return or refund.