Moda in Pelle

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
14 days from receipt
Restocking fee
Not specified

Moda in Pelle allows you to return most items within 28 days of purchase for a refund, provided they are unworn and in original packaging. Returns must be sent by tracked or recorded delivery to their warehouse in Leeds. Sale and promotional items have restricted return options.

How returns work

You can return items by mail to their warehouse at Enfield Terrace in Leeds, or arrange carrier drop-off through any courier of your choice for postal returns. Complete the returns form included in your order, ensure the item is unworn and in original packaging, and use tracked or recorded delivery. Keep your postage receipt or tracking number.

Exclusions and restrictions

Sale and promotional items from the store are returnable only if faulty; otherwise they may be exchanged or exchanged for a gift card instead of a refund. The retailer does not publish a broader list of non-returnable categories.

Refunds

Refunds are issued to your original method of payment. Once the retailer receives your return, refund processing takes 14 days. If an item is faulty or defective, the retailer provides free return shipping; contact customer service with images for verification by a technician.

Frequently asked questions

What is the return window at Moda in Pelle?

You have 28 days from purchase to return most items. The item must be unworn and in original packaging.

Do I have to pay for return shipping?

Return shipping is your responsibility unless the item is faulty or defective, in which case the retailer covers it. For faulty items, email customer service with images for verification.

Can I return items bought online to a store?

Yes, you can return online orders in store at Moda in Pelle locations.

Do I need my receipt to return an item?

Proof of purchase is required. If you don't have your receipt, download the returns form and provide your order reference instead.

How long does a refund take?

Once the retailer receives your return, refunds are processed within 14 days and issued to your original payment method.

Can I exchange items instead of returning them for a refund?

Yes, you can exchange items for a different size or color within 28 days if the item is unworn and in original packaging.

Can I return sale or promotional items?

Sale and promotional items are returnable only if they are faulty. Otherwise, you may exchange them or receive a gift card instead of a refund.

How you can return an item

  • By mail , To warehouse at Enfield Terrace, Leeds
  • Carrier drop off , Any courier of customer choice for postal returns

Step by step

  1. Complete the returns form included in your order with reason for return.
  2. Ensure item is in perfect unworn condition and original packaging.
  3. Use tracked or recorded delivery to post your items.
  4. Retain your postage receipt or tracking number.

What you cannot return

  • Sale/promotional items from store , Only returnable for refund if faulty; otherwise exchange or gift card only

Returning without a receipt

Receipt/proof of purchase required; download form and provide order reference if receipt unavailable

Exchanges

Exchange for different size or colour available within 28 days if item unworn, original packaging intact

Damaged or defective items

Free return shipping provided; email customer service with images for technician verification

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned to our Head Office for a refund or exchange within 28 days of receiving the item
Exchange window days Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned to our Head Office for a refund or exchange within 28 days of receiving the item
Free return shipping Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Services Team with images displaying the fault.
Return shipping fee Return postage costs are the responsibility of the customer, unless you find your item is faulty.
Receipt required providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in original packaging
Original packaging required the item is in perfect unworn condition and in original packaging
Refund method Please note all refunds will be completed to the original method of payment.
Refund processing days If you have returned your item/s for a refund, this will be processed within 14 days of receipt of your item in our warehouse.
In store return for online Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned for a full refund or exchange in any Moda In Pelle store within 28 days of receiving the item

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.