Mejuri allows returns within 30 days of purchase. You can return items by mail with a prepaid shipping label or at a Mejuri retail location. Return shipping is free in the US, Canada, UK, Australia, and Germany, but costs €20 in the EU and $30 elsewhere.
How returns work
You have two options to return your purchase. For mail returns, log into your Mejuri account, select the order, and click Return Items to download a prepaid return shipping label, which you can then drop off or arrange for pickup. Alternatively, you can return items in person at a Mejuri retail store by presenting your order confirmation or gift receipt.
Exclusions and restrictions
Mejuri does not accept returns on engraved and monogrammed products, earrings used during a piercing appointment, gift cards, or items marked as final sale. Items must be returned in original packaging.
Refunds
Refunds are issued to your original payment method. If your purchase was a gift, you will receive store credit in the US, UK, Australia, and Canada. For gifts purchased elsewhere, the refund goes to the original purchaser rather than the gift recipient.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date of purchase to return your item. This applies to both mail returns and in-store returns at Mejuri retail locations.
Is return shipping free?
Return shipping is free in the US, Canada, UK, Australia, and Germany. If you are in the EU, return shipping costs €20. For all other locations, the cost is $30.
Can I return an online order to a Mejuri store?
Yes, you can return items purchased online at any Mejuri retail location. Bring your order confirmation or gift receipt with you.
What condition must my item be in to return it?
Your item must be returned in its original packaging. The retailer does not publish additional condition requirements.
Do I need a receipt to return an item?
A receipt is required for in-store returns at Mejuri locations. You will need either your order confirmation or gift receipt. The retailer does not specify whether a receipt is needed for mail returns.
Can I return an engraved or monogrammed item?
No, engraved and monogrammed products are not returnable and cannot be exchanged.
How are refunds processed?
Refunds are issued to your original payment method. However, if the item was a gift and you are in the US, UK, Australia, or Canada, you will receive store credit instead. For gifts purchased in other locations, the refund goes to the original purchaser.