KURU Footwear

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
91 days
Free return shipping
Yes
Receipt required
No
In store return for online orders
Not specified
Refund processing time
1-4 business days plus 2-14 additional days
Restocking fee
Not specified

KURU Footwear allows returns within 91 days of purchase, with free return shipping included. You do not need your receipt to start a return, and refunds are credited to your original payment method.

How returns work

You can return items by mail or carrier drop-off using FedEx. To begin, enter your tracking number and email address at returns.kurufootwear.com, follow the prompts to complete your return or exchange, then print and attach the prepaid shipping label to your package. Mail your return at any FedEx location.

Exclusions and restrictions

Final Sale items cannot be returned. Additionally, several accessories are non-returnable, including Gift Cards, SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats, and Care & Cleaning Kits.

Refunds

Refunds are credited to your original payment method. Processing takes 1 to 4 business days, plus an additional 2 to 14 days depending on your financial institution.

Frequently asked questions

How long do I have to return shoes to KURU Footwear?

You have 91 days from the date of purchase to return your shoes. KURU calls this period a 91-night trial, allowing you time to test the footwear before deciding whether to keep it.

Do I need a receipt to return my KURU shoes?

No, a receipt is not required. Instead, use the tracking number from your shipping confirmation when you initiate your return at returns.kurufootwear.com.

Is return shipping free at KURU Footwear?

Yes, return shipping is free. KURU provides a prepaid FedEx label that you print and attach to your package before mailing.

What condition must my shoes be in to return them?

Your shoes must be in original packaging to be eligible for return. The retailer does not specify other condition requirements beyond this packaging requirement.

How long does it take to receive my refund?

Refunds take 1 to 4 business days to process, plus 2 to 14 additional days depending on your bank. The total time varies based on your financial institution.

Can I return accessories like socks or cleaning kits?

No, several accessories are non-returnable, including SPARC 2.0 Socks, Care & Cleaning Kits, T-shirts, Hats, Gift Cards, and KURU SHIELD Shoe Protector Spray.

What if I want to exchange my shoes instead of returning them?

You have 91 days to request an exchange, the same window as regular returns. Complete your exchange request at returns.kurufootwear.com using your tracking number.

How you can return an item

  • Carrier drop off , FedEx Easy Returns via prepaid label
  • By mail , Mail via FedEx with prepaid return label

Step by step

  1. Enter your tracking number and email address at returns.kurufootwear.com
  2. Follow the prompts to complete your return or exchange
  3. Print and attach the prepaid shipping label to your return
  4. Mail off your return at a FedEx location

What you cannot return

  • Final Sale items , Labeled as final sale
  • Gift Cards , Non-returnable accessory
  • SPARC 2.0 Socks , Non-returnable accessory
  • KURU SHIELD Shoe Protector Spray , Non-returnable accessory
  • T-shirts , Non-returnable accessory
  • Hats , Non-returnable accessory
  • Care & Cleaning Kits , Non-returnable accessory

How your refund comes back

You paid with Refund comes back as
Credit card Credit to original card

Returning without a receipt

Receipt not required; use tracking number from shipping confirmation

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 91 days from the date your shoes are delivered to wear them, experience the benefits, and decide if they're right for you.
Exchange window days Returns or exchanges must be initiated within 91 days of your delivery date.
Free return shipping We offer free shipping, free returns, and free exchanges to make everything easy.
Receipt required Simply enter your tracking number and email address at returns.kurufootwear.com.
Original packaging required Keep your KURU box and packaging until you're sure about your fit. You'll need it for our hassle-free return process.
Refund method Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card
Refund processing days Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
Trial period days Feel Better Promise — 91-Day Free Returns & Exchanges

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.