Kenneth Cole allows you to return most items within 30 days of purchase for a refund to your original payment method. Items must be returned in original packaging, and final sale merchandise cannot be returned.
How returns work
To return an item, click 'Request A Return' on Kenneth Cole's website to look up your order. Once approved, drop off your package at your closest carrier location. Free return shipping is available under certain conditions, though the retailer does not specify which conditions qualify.
Exclusions and restrictions
Final sale merchandise is excluded from returns. The retailer does not publish a comprehensive list of other non-returnable item categories.
Refunds
Refunds are credited to the original payment card you used for purchase. The retailer does not state how many business days the refund takes to appear.
Frequently asked questions
How long do I have to return something to Kenneth Cole?
You have 30 days from purchase to return an item. The return window does not extend beyond this period according to Kenneth Cole's published policy.
Do I have to pay for return shipping?
Free return shipping is available, but only under certain conditions. Kenneth Cole does not specify which orders or items qualify for free shipping.
Can I return items without the original packaging?
No. Original packaging is required for returns. Items returned without it may not be accepted.
What if my item arrives damaged or defective?
Before returning a damaged or defective item, email photos of the damage to Kenneth Cole's customer service. They will assist you with a replacement before you process a return.
Are final sale items returnable?
No. Items marked as final sale cannot be returned for a refund or exchanged. This exclusion is permanent.
How will I get my refund?
Your refund will be credited back to the original credit card you used for purchase. The retailer does not state how long this process takes.