Jonathanadler.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Jonathanadler.com allows returns within 30 days of receipt. You can return items by mail or at a physical Jonathan Adler store. Your receipt and original packaging are required.

How returns work

You have two options for returning items purchased online. You can return by mail by locating your order number, packing the items securely, and including the packing slip from your box. Alternatively, you can return items purchased online at any physical Jonathan Adler store location.

Exclusions and restrictions

Items marked as non-returnable and gift cards or e-gift cards cannot be returned. Pottery items require special packing instructions to prevent transit damage. If you received a damaged or defective item, you must report it within 48 hours of receipt.

Refunds

Refunds are issued to your original form of payment. If you received the item as a gift, you will receive store credit instead. The retailer does not specify how long refunds take to appear.

Frequently asked questions

How long do I have to return my order?

You have 30 days from receipt to return your items. This window applies to both standard returns and exchanges.

Do I have to pay for return shipping?

Return shipping is free only if you purchased the Checkout+ fee at the time of your original purchase. Otherwise, you pay for return shipping yourself.

Can I return items purchased online at a store?

Yes. You can return items you purchased online at any physical Jonathan Adler store location instead of returning by mail.

What if I received a damaged item?

You must report damage within 48 hours of receiving your order. The retailer does not state what steps to take after reporting damage.

Can I exchange items instead of returning them?

Yes. You can exchange items for new, unused items in original packaging within 30 days of receipt.

What if the item was a gift?

Email customer service to receive store credit equal to the merchandise total instead of a refund. If the item is from a gift registry, you have up to 30 days after the event to return it.

Do I need a receipt to return items?

Yes, a receipt is required. You will need your order number (SHOPUSXXXXXXXX) and either your associated email address or zip code.

How you can return an item

  • By mail , Standard return by mail process
  • In store , Return items purchased online at physical Jonathan Adler stores

Step by step

  1. Locate your Order Number (SHOPUSXXXXXXXX) and associated email address or zip code.
  2. Pack and securely seal the products you are returning.
  3. Include the packing slip provided in the box.

Categories with their own return window

Category Window Note
Bedding 30 days Returns and exchanges accepted within 30 days if not satisfied
Pottery 30 days Special packing instruction to prevent transit damage
Damages Not specified Must be reported within 48 hours of receipt

What you cannot return

  • Items Marked Non-Returnable , final sale category
  • Gift Cards/E-Gift Cards , final sale category

How your refund comes back

You paid with Refund comes back as
original form of payment refund to original payment method
gift returns store credit

Exchanges

Exchanges accepted for new, unused items in original packaging within 30 days of receipt

Damaged or defective items

Damages must be reported within 48 hours of receipt

Gift returns

Email customer service for store credit equal to merchandise total. Gift registry items up to 30 days after event.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may return most new and unused items within 30 days of receipt for a full refund or merchandise exchange
Exchange window days you may return most new and unused items within 30 days of receipt for a full refund or merchandise exchange
Free return shipping Available for products that are eligible for exchange, store credit, or refund for within 30 days of receipt: We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase.
Return shipping fee For all eligible returns, customers are responsible for shipping charges.
Receipt required with proof of purchase
Original packaging required Items must be new, unused, and in original packaging with original tags to qualify for a refund or exchange.
Refund method Refunds are credited in the original form of payment.
In store return for online Want to make an in-store return of an item purchased online? Our stores will gladly accept your return and issue a store credit.

Return policies for similar stores

Store Return window
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2Modern return policy 30 days
Costway return policy 30 days
Design Within Reach return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.