Jomashop allows returns within 30 days of purchase, provided items are unused and in original packaging. You must obtain a Return Merchandise Authorization (RMA) number before sending anything back. Note that you pay for return shipping, and a 25 percent restocking fee applies to most returns.
How returns work
Returns are processed by mail only. Contact Jomashop's Returns Center to obtain an RMA number. Pack the item in its original packaging inside a shipping carton, include your invoice with the reason for return, write the RMA number on the carton, and ship via insured ground service with tracking. You are responsible for all return shipping costs.
Exclusions and restrictions
Items with signs of wear or missing parts cannot be returned. International returns are not refundable for duties and VAT charges. Pre-owned items have a shorter 14-day return window instead of 30 days. Special orders have limited return eligibility, as do items priced at $7,000 or more, which may be subject to an 8 percent restocking fee or sold as final sale. The retailer does not publish a comprehensive list of non-returnable product categories beyond these conditions.
Refunds
Jomashop's published policy does not specify the refund timeline or method. You should contact the Returns Center directly for details on when refunds are processed after your returned item arrives.
Frequently asked questions
How long do I have to return an item to Jomashop?
You have 30 days from purchase to return most items. However, pre-owned items have a shorter 14-day return window. Items must be unused and in original packaging to qualify.
Do I need a receipt to return something?
Yes. Your invoice is required as part of the return process. You must include it in the package along with a statement of the reason for return.
Does Jomashop pay for return shipping?
No. You are responsible for all return shipping costs. You must ship via insured ground service with a tracking number.
What restocking fee does Jomashop charge?
Jomashop charges a 25 percent restocking fee on most returns. Items priced at $7,000 or more may be subject to an 8 percent restocking fee instead, or may be final sale.
Can I exchange an item instead of returning it?
Yes. Exchanges are allowed within 30 days (14 days for pre-owned items) if the item is in new condition with original packaging intact. You will need an RMA number from the Returns Center, just as with returns.
What items cannot be returned?
Items showing signs of wear or missing parts are not returnable. On international orders, duties and VAT are not refundable. Special orders and items valued at $7,000 or above have limited return eligibility.
What happens if I return an international order?
International returns are accepted, but any duties and VAT paid cannot be refunded. The same 30-day window, original packaging requirement, and 25 percent restocking fee apply.