Jewlr allows returns within 99 days of shipment if items are in new and unworn condition. You must submit a return request form and pay for return shipping yourself. Refunds are issued to your original form of payment.
How returns work
To return an item, you complete the Return Request Form to initiate your return. You must ensure the item is in new and unworn condition and include any promotional gifts that came with it. You then pay for return shipping and send the item by mail.
Exclusions and restrictions
Items that have been resized, updated, or repaired do not qualify for return. Worn or damaged items are also ineligible. Promotional gifts must be returned with the item or the return may not be accepted.
Refunds
When your return is received, Jewlr inspects the items. If approved, your refund is issued to the original form of payment you used for the purchase.
Frequently asked questions
How long do I have to return something to Jewlr?
You have 99 days from the date of shipment to return your item. The item must be in new and unworn condition at the time of return.
Does Jewlr pay for return shipping?
No. You are responsible for paying the cost of return shipping. Jewlr does not provide prepaid return labels or cover shipping expenses.
Can I return a resized or repaired item?
No. Items that have been resized, updated, or repaired do not qualify for return. Only items in their original, unaltered condition are eligible.
What condition must an item be in to return it?
The item must be in new and unworn condition. Worn or damaged items are not accepted for return.
Do I need to return promotional gifts with my order?
Yes. Any promotional gifts that came with your purchase must be included with your return, or the return may not be processed.
How is my refund paid back to me?
Your refund is issued to the original form of payment you used when you placed your order.
Does Jewlr jewelry come with a warranty?
Yes. All jewelry and watches include a free 1-year manufacturer's warranty. Paid repairs are available after the warranty period ends.