Jackery

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Jackery allows returns within 30 days of purchase. You must contact customer support to initiate a return, obtain an RMA number, and use the prepaid return label Jackery provides. Items must be returned in original packaging.

How returns work

To return an item, contact Jackery customer support at [email protected] with your order information and reason for return. After receiving your RMA number from the support team, Jackery will send you a prepaid return shipping label. Write your RMA number clearly on the package exterior and ship within 15 days of receiving the RMA.

Exclusions and restrictions

Custom-configured or branded products cannot be returned. Jackery does not publish a comprehensive list of excluded items beyond custom configurations.

Refunds

Refunds are issued to your original payment method. If you do not qualify for free return shipping, the shipping cost will be deducted from your refund. For verified defects, Jackery covers return shipping at no cost; if a claimed defect is found to be working after testing, shipping and restocking fees apply.

Frequently asked questions

How long do I have to return my Jackery product?

You have 30 days from purchase to initiate a return. After receiving your RMA number, you must ship the item within 15 days.

Do I need a receipt to return my order?

You do not need the original receipt. You can provide your order information instead. Proof of purchase may substitute for a receipt in warranty claims.

Do I have to pay for return shipping?

Return shipping is free if your return qualifies for free return shipping. If it does not qualify, the return shipping fee will be deducted from your refund. For verified defects, Jackery covers return shipping at no cost.

Does my item need to be in its original packaging?

Yes. Items must be returned in original packaging to be eligible for return.

How will I receive my refund?

Your refund will be issued to the original payment method you used for purchase.

Can I return a custom-configured or branded product?

No. Custom-configured or branded products cannot be returned due to their custom specifications.

What happens if I claim a defect but the product works?

If a claimed defect is found to be working after Jackery tests it, shipping and restocking fees will be applied to your return.

How you can return an item

  • By mail , via prepaid return label provided by Jackery after RMA authorization

Step by step

  1. Contact customer support at [email protected] with order information and return reason.
  2. Receive RMA number from Jackery support team.
  3. Obtain prepaid return shipping label from Jackery.
  4. Write RMA number clearly on shipping label exterior of package.
  5. Ship within 15 days of receiving RMA.

What you cannot return

  • custom-configured or branded products , custom specifications

Returning without a receipt

Order information required; proof of purchase may substitute for receipt in warranty claims

Exchanges

Warranty replacements available for defective products during warranty period; replacement shipping covered for verified defects.

Damaged or defective items

Free return shipping and replacement covered by Jackery for verified defects. Shipping and restocking fee applied if claimed defect found working after testing.

Warranty

Warranty service available for defects during warranty period. Refer to product page and Service Policy for coverage details.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website.
Free return shipping Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
Return shipping fee For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
Receipt required please reach out to our customer support team at [email protected], and provide your order information and reason for return
Original packaging required Securely package your return items in the original packaging and shipping box to prevent damage during transportation.
Refund method The refund will be processed through your original payment method.

Return policies for similar stores

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Gym King return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.