Horizon Fitness

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
up to 7 business days
Restocking fee
20%

Horizon Fitness allows returns within 30 days of purchase. A 20 percent restocking fee applies to most returns, and you are responsible for return shipping costs unless you received in-room or white glove delivery, or the item was damaged by Horizon.

How returns work

To return an item, contact Horizon Customer Experience at 1.888.878.9011 or submit a return authorization form. Once authorized, disassemble your machine and place it beyond your threshold or door for curbside pickup. The unit must be in its original packaging and ready for pickup.

Exclusions and restrictions

Items returned after the 30-day window, products with substantial damage beyond normal wear, and items returned without authorization cannot be returned. Parts orders also have a 30-day window, and you pay all return shipping costs for parts regardless of delivery method.

Refunds

Refunds are issued as a credit to your original payment method, or as a credit to your financing account if you financed the purchase. Refunds take up to 7 business days to process after Horizon receives your return.

Frequently asked questions

Do I have to pay for return shipping?

You are responsible for return shipping costs in most cases. However, Horizon covers return shipping if you received in-room or white glove delivery, or if your item arrived damaged. For parts orders, you always pay return shipping.

What is the 30-day trial period?

You have 30 nights to try your Horizon Fitness product and return it if you are not satisfied. After 30 days, returns are no longer accepted, though warranty coverage may still apply.

What is the restocking fee?

Horizon Fitness charges a 20 percent restocking fee on returned items. This fee is deducted from your refund.

Do I need to return the original packaging?

Yes. Items must be returned in their original packaging. Your unit should be disassembled and packaged before it is picked up for return.

How long does it take to get my refund?

Refunds are processed up to 7 business days after Horizon receives your returned item. The refund is issued as a credit to your original payment method or financing account.

What if my machine arrived damaged?

If your unit has visible packaging damage or is non-repairable, Horizon covers all return costs. Alternatively, you can contact Horizon Customer Experience for free technical support to troubleshoot the issue.

Can I exchange my item instead of returning it?

Yes, exchanges are available within 30 days of purchase. A security deposit is required for the exchange and is refunded when Horizon receives your returned unit.

Step by step

  1. Contact Horizon Customer Experience at 1.888.878.9011 or fill out return form for authorization.
  2. Disassemble machine and place beyond threshold/door for pickup.
  3. Ensure unit is in original packaging ready for curbside pickup.

Categories with their own return window

Category Window Note
Parts orders 30 days Customer pays all return shipping; original packing required

What you cannot return

  • Items after 30-day window , Outside return period
  • Items with substantial damage beyond normal wear , Non-repairable condition
  • Products returned without authorization , Lack of authorization

How your refund comes back

You paid with Refund comes back as
Financing Credit to financing account

Exchanges

Security deposit required; refunded when returned unit received by Horizon.

Damaged or defective items

Horizon assumes return costs for visible packaging damage or non-repairable units. Technical support offered free as alternative.

Warranty

After 30-day window, warranty provides repairs/replacements at Horizon's discretion.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days If in the first 30 days from the date of delivery*, you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus return freight).
Exchange window days You must contact Horizon Fitness to return your item within 30 days of receipt to receive a refund
Free return shipping If your item was delivered via In-Room Delivery or White Glove Delivery & Assembly, you will not be responsible for return shipping costs or a handling fee.
Return shipping fee Customer responsible for all return freight and possible packaging costs, if: Customer cancels the order after the unit has shipped from Horizon Fitness.
Restocking fee pct Items may be subject to a handling fee of up to 20% of the item's cost.
Receipt required The packing slip and unused parts credit form must be included in the box.
Original packaging required Items must be returned in 'like-new' condition with all original packaging to avoid a handling fee.
Refund method If you paid via credit card, your card will be charged when the unit ships. If you qualified and paid via our financing option, the first installment will need to be paid to the financing provider. If your return is approved the full amount will be credited back to your credit card or financing account.
Refund processing days Please allow up to 7 business days for refunds to be processed.
Trial period days 30-day Guarantee

Return policies for similar stores

Store Return window
Bodybuilding.com return policy 7 days
BowFlex return policy 30 days
ACE Fitness return policy 15 days
Compex return policy 14 days
Gym King return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.