Fleetfeet allows returns within 30 days of purchase, provided items are unused, undamaged, and in original packaging with a receipt or order number. You can return items in store at any Fleet Feet location or by mail using a prepaid label.
How returns work
You have two options for returning items. For in-store returns, bring the item in its original shoebox and packaging along with your receipt to any Fleet Feet store. For mail returns, visit the online returns portal to initiate the process, then pack the item in its original shoebox inside a protective container and use the prepaid return label provided.
Exclusions and restrictions
Fleetfeet does not accept returns on opened items, damaged products, or items marked as final sale. Items without a receipt or order number cannot be refunded. Damaged items may be denied a refund or exchange, and the store recommends contacting them about modified return policies for specific damaged merchandise.
Refunds
Refunds are issued to your original payment method or as a gift card. If you paid by credit card, the refund goes back to that card. Cash purchases under $150 receive a same-day cash refund in store, while cash purchases over $150 are refunded within 2 to 3 business days. All refunds process within 1 to 4 business days.
Frequently asked questions
How long do I have to return items to Fleetfeet?
You have 30 days from purchase to return items. Items must be unused, undamaged, and in original packaging. You will also need your receipt or order number.
Can I return items without a receipt?
No. Without a receipt or online order number, Fleetfeet cannot process a refund. If you have a Fleet Feet Milestones account, the store may be able to look up your order, but a receipt or order number is required.
Do I have to pay for return shipping?
No. Fleetfeet provides a prepaid return label when you use the online returns portal, so shipping is free. Alternatively, you can return items in store at any Fleet Feet location at no cost.
Can I return online purchases in a Fleet Feet store?
Yes. You can bring online purchases to any Fleet Feet store with the item in its original packaging and your receipt or order number.
How will I receive my refund?
Refunds are issued to your original payment method. Credit card purchases are refunded to the card used. Cash purchases under $150 receive a same-day refund in store, while cash purchases over $150 are refunded within 2 to 3 business days. All refunds process within 1 to 4 business days.
What happens if I return a gift?
Gift returns are issued as a gift card for the original purchase price. The gift card can be used both online and in Fleet Feet stores.
What items cannot be returned?
You cannot return opened items, damaged products, or items marked as final sale. Items without a receipt or order number also cannot be refunded. Damaged items may be denied a refund or exchange depending on the specific circumstances.