FitFlop

Last verified: August 18, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
Yes
Receipt required
No
In store return for online orders
No
Refund processing time
up to 10 working days
Restocking fee
Not specified

FitFlop allows you to return items within 28 days of purchase for a full refund. Return shipping is free, and you do not need your receipt to process a return.

How returns work

To return an item, you print your return label, package the item securely in its original packaging, and drop it off at a UPS location with the prepaid label. Online orders cannot be returned in physical FitFlop stores.

Exclusions and restrictions

FitFlop does not publish a list of excluded or restricted items on its stated return policy.

Refunds

Refunds are processed within up to 10 working days after the retailer receives your return. Your return is identified by your order number and email address rather than a receipt.

Frequently asked questions

How many days do I have to return items to FitFlop?

You have 28 days from purchase to return your items. This window applies to both refunds and exchanges.

Do I have to pay for return shipping?

No. FitFlop provides a prepaid return label, so return shipping is free to you.

Do I need my receipt to return an item?

No receipt is required. FitFlop uses your order number and email address to process your return instead.

Does the item need to be in original packaging?

Yes. Items must be returned in their original packaging to qualify for a return.

Can I return an online order to a FitFlop store?

No. Online orders cannot be returned in physical stores. You must use the prepaid UPS shipping label to return items by mail.

How long does it take to get my refund?

Refunds are processed within up to 10 working days after FitFlop receives your return.

How do I return an item?

Print your return label, package your item securely in its original packaging, and drop it off at a UPS location with the prepaid label.

Policy change history

  • original packaging required changed from conditional to yes
  • receipt required changed from conditional to no

How you can return an item

  • Carrier drop off , UPS drop off location with prepaid label

Step by step

  1. Print your return label.
  2. Package your return securely.
  3. Take it to a UPS drop off location.

Returning without a receipt

Not specified; order number and email address used for returns instead

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you have 28 days to return or exchange it free of charge
Exchange window days You have 28 days from when you receive your order to return it or request an exchange
Free return shipping returns and exchanges are FREE on all orders
Receipt required We've gone paperless so won't find a label in your parcel
Original packaging required The item(s) returned must be in their unworn, original condition without having been worn outdoors. This includes all packaging and labelling.
Refund processing days Once your order is showing as delivered to our warehouse, it can take up to 10 working days for it to be processed
In store return for online items purchased from fitflop.com can only be returned to our warehouse via the method described on this page

Return policies for similar stores

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Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 18, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.