Eufy allows returns within 30 days of purchase. Items must be in original packaging. You can initiate returns online using your order number and purchase email address.
How returns work
Returns are processed by mail. To start a return, have your order number and purchase email address ready, then submit a return request online. If you have a Eufy account, you can manage returns through your order history. Guests without an order number can register an account using their purchase email to access their order history.
Exclusions and restrictions
Corporate and bulk purchases are explicitly excluded from the 30-day guarantee. The retailer does not publish a list of other non-returnable items.
Refunds
Eufy does not state how refunds are processed or when money is returned to you. For quality issues, Eufy may offer an exchange with a factory refurbished unit at its discretion. Refund requests expire 30 days after a warranty claim is opened.
Frequently asked questions
Do I need a receipt to return something to Eufy?
A receipt is required conditionally. If you have your order number, you can proceed with a return. If you do not have your order number, you can register a Eufy account using your purchase email address to access your order history.
How long do I have to return a Eufy product?
You have 30 days from purchase to submit a return request. Note that refund requests expire 30 days after a warranty claim is opened, so timing matters if you are also making a warranty claim.
Does Eufy accept returns by mail?
Yes. Mail is the return method Eufy offers. You must submit a return request online to initiate the mail return process.
Can I return items without original packaging?
No. Items must be in original packaging to be eligible for return.
What if my Eufy product has a quality issue?
For quality issues, Eufy may offer to exchange your item with a factory refurbished unit at its discretion, rather than issuing a refund.
Are corporate or bulk purchases returnable?
No. Corporate and bulk purchases are explicitly excluded from Eufy's 30-day guarantee and cannot be returned.
How do I manage my return if I created a Eufy account?
If you have a Eufy account, you can manage returns through your order history rather than submitting a separate return request each time.