Enso Rings allows you to return most items within 30 days of purchase for a refund, minus a 10 percent restocking fee. The item must be in original packaging and in resellable condition.
How returns work
You may return your item by mail. Return shipping is conditional, and if you are required to pay for return shipping, the fee ranges from $5 to $15 depending on your location.
Exclusions and restrictions
Enso Rings does not accept returns on clearance items, lost items, or engraving fees. Metal hybrid rings incur a 10 percent restocking fee if they are not in resellable condition.
Refunds
Refunds are issued minus a 10 percent restocking fee. The retailer does not publish a specific timeframe for when refunds are processed or appear in your account.
Frequently asked questions
How long do I have to return my Enso Rings purchase?
You have 30 days from the date of purchase to return your item. Items must be in original packaging and in resellable condition.
Will I get free return shipping?
Return shipping is conditional, meaning it may or may not be free depending on your situation. If you must pay for return shipping, the cost ranges from $5 to $15 depending on your location.
What is the restocking fee?
Enso Rings charges a 10 percent restocking fee on refunds. This fee is deducted from your refund amount.
Can I return clearance items?
No. Enso Rings does not accept returns on clearance items, even within the 30-day return window.
Are engraving fees refundable?
No. Engraving fees are not refundable, even if you return the ring itself.
Can I exchange my ring instead of returning it for a refund?
You have 30 days to request an exchange. The retailer does not specify whether exchanges are subject to the same restocking fee or shipping costs as returns.
What happens if my ring is lost in the mail?
Lost items are not eligible for return or exchange according to Enso Rings' policy. The retailer does not provide details on how loss is handled or what recourse is available.