Eight Sleep offers a 30-day return window from the date of delivery. Returns are free, and you receive a full refund. You must contact the support team to initiate a return within the 30-day period.
How returns work
To return your purchase, contact Eight Sleep's support team at [email protected] within 30 calendar days of delivery with your order number and reason for return. The support team will provide you with return shipping instructions and a prepaid return label. You then return the item by mail using the label provided.
Exclusions and restrictions
Eight Sleep does not accept returns for items delivered to unsupported countries or to a freight forwarder, as delivery to these locations voids return eligibility. Individual components of Pod bundles may be returned separately within the 30-day window if each component meets the return requirements. Eight Sleep does not publish a general list of excluded product categories beyond these conditions.
Refunds
Once Eight Sleep receives your returned item, you will receive a full refund. The refund takes 5 to 10 business days to process after the item arrives. Eight Sleep notes that this return policy does not affect any statutory consumer rights you may have based on your jurisdiction.
Frequently asked questions
How long do I have to return an Eight Sleep product?
You have 30 calendar days from the date of delivery to return your item. You must contact Eight Sleep's support team at [email protected] within this window to start the process.
Do I have to pay for return shipping?
No. Eight Sleep provides a prepaid return label at no cost. The support team sends you the label and return instructions after you request a return.
How long does it take to get my refund?
Refunds take 5 to 10 business days to process after Eight Sleep receives your returned item. The full purchase price is refunded.
Can I return individual components of a Pod bundle?
Yes. Individual components of a Pod bundle may be returned separately within the 30-day window, provided each component meets the return requirements.
What items cannot be returned?
Items delivered to unsupported countries or to a freight forwarder cannot be returned. Eight Sleep does not list other excluded categories in its published policy.
What information do I need to provide when I request a return?
When you contact [email protected], provide your order number and the reason for your return. The support team will then send you the return instructions and prepaid label.