Dolce Vita allows you to return most items within 30 days of purchase. Returns must be sent by mail, and you pay $4.95 per order for return shipping. Refunds go back to your original payment method or can be processed instantly through Reshop.
How returns work
You initiate a return through the Dolce Vita website, which provides you with a QR code or return label. You then ship your item back within 7 days of receiving the label. During the return process, you have the option to select instant refund, which processes your money immediately rather than waiting for the item to arrive back.
Exclusions and restrictions
Dolce Vita does not accept returns on worn merchandise or clearance items, both of which are final sale. If an item arrives damaged or defective, you should contact customer service. The manufacturer defect guarantee applies only to items purchased directly from the Dolce Vita website, and normal wear is not covered.
Refunds
Your refund is credited to your original payment method. Alternatively, you can choose an instant refund option during the return process, which processes immediately through Reshop rather than waiting for the returned item to arrive.
Frequently asked questions
How long do I have to return my Dolce Vita purchase?
You have 30 days from purchase to initiate a return through the website. After you receive your return label, you must ship the item back within 7 days.
Do I have to pay for return shipping?
Yes. Return shipping costs $4.95 per order. This fee applies regardless of how many items are in that order.
Can I return worn shoes?
No. Dolce Vita's policy requires that returned items be in unworn condition. Worn merchandise is not accepted.
Can I return clearance items?
No. Clearance items are marked as final sale and cannot be returned.
What if my shoes arrive damaged?
Contact Dolce Vita customer service. Manufacturer defects are covered under the guarantee, which applies to items purchased from the Dolce Vita website. Normal wear is not considered a defect.
How fast can I get my refund?
You can select an instant refund option during the return process, which processes your money right away through Reshop. If you choose the standard refund, it returns to your original payment method once the item is received back.
What payment methods can I use for my refund?
Dolce Vita refunds to your original payment method. You also have the option to receive an instant refund via Reshop instead of waiting for the standard refund process.