Daniel Footwear

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
up to 5 working days
Restocking fee
Not specified

Daniel Footwear allows returns within 28 days of purchase. You can return items in store for free or by mail for a £2.50 fee deducted from your refund. Items must be unworn, undamaged, and in original packaging.

How returns work

You have two return options. For in-store returns, complete a returns form and bring your items to any Daniel Footwear store at no charge. For mail returns, generate a returns label online and send your package via Royal Mail subsidised service. In either case, items must be unworn, undamaged, and in original packaging with shoe boxes and dust bags intact. If returning by mail, package items in waterproof packaging with the returns address clearly marked, take the package to the Post Office, request a tracking reference, and keep your proof of postage and tracking number.

Exclusions and restrictions

Worn hosiery cannot be returned due to hygiene reasons and the nature of hosiery products. Damaged or faulty items are accepted for full refund even if worn. Unopened items in original condition are also eligible for refund.

Refunds

Refunds are issued as online credit or to your original payment method. Processing takes up to 5 working days. If you return by mail, the £2.50 Royal Mail fee is deducted from your refund amount.

Frequently asked questions

How long do I have to return items to Daniel Footwear?

You have 28 days from purchase to return items. Items must be unworn, undamaged, and in original packaging with undamaged shoe boxes and dust bags.

Can I return items to a store?

Yes. You can return items to any Daniel Footwear store for free. Bring a completed returns form with your items.

What does it cost to return items by mail?

Mail returns via Royal Mail subsidised service cost £2.50. This fee is deducted from your refund amount.

Do I need my receipt to return items?

You do not need your receipt. However, you must complete a returns form with your order number, name, product details, and reason for return. A missing form may delay processing.

How long does it take to receive my refund?

Refunds are processed within up to 5 working days. You can receive your refund as online credit or back to your original payment method.

Can I return worn or damaged shoes?

Damaged or faulty items are accepted for full refund even if worn. However, worn hosiery cannot be returned due to hygiene reasons.

What packaging do I need to use for mail returns?

Use waterproof packaging and clearly mark the returns address on the package. Keep your proof of postage and tracking number for your records.

How you can return an item

  • In store , free returns at any store with completed returns form
  • By mail , via Royal Mail subsidised service for £2.50 deducted from refund

Step by step

  1. Complete and bring the returns form to any store, or generate returns label online.
  2. Return items unworn, undamaged, in original packaging with shoe boxes and dust bags undamaged.
  3. Package in waterproof packaging with returns address clearly marked.
  4. Take to Post Office and request tracking reference.
  5. Keep proof of postage and tracking number.

What you cannot return

  • worn hosiery , hygiene reasons and nature of hosiery products

Returning without a receipt

Returns form with order number, name, product details, and reason required; missing form may delay processing.

Damaged or defective items

Damaged or faulty items accepted for full refund even if worn; unopened items in original condition refunded.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 28 days to return your order for a refund
Free return shipping You can return your order to any of our stores for free
Return shipping fee the cost to use this service is £2.50, which will be deducted from your refund value
Receipt required All returns must be sent back with a returns form including your order number
Original packaging required All items must be returned unworn and undamaged and in their original packaging
Refund method returns outside this period will be refunded with online credit only
Refund processing days Please allow up to 5 working days from when we receive your item for your refund to be processed
In store return for online You can return your order to any of our stores for free

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.