CRAFTD London

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
up to 14 days after return processed
Restocking fee
Not specified

CRAFTD London allows returns within 14 days of purchase in the United States. Items must be unused, unworn, and in original packaging to qualify. A £3 or $8.50 admin fee is deducted from your refund.

How returns work

You can return items by mail or carrier drop-off. To start, log in to your account to check eligibility and begin the return process. You will generate a label or QR code for drop-off at your chosen courier. You are responsible for obtaining proof of postage and keeping it for tracking purposes. Each return should be packaged individually and sent separately.

Exclusions and restrictions

CRAFTD London does not accept returns on worn or damaged items. The retailer does not publish a list of other excluded product categories.

Refunds

Refunds are issued only to your original payment method. An $8.50 admin fee is deducted from your refund for US returns. After your return is processed, the refund can take up to 14 days to appear in your account.

Frequently asked questions

How long do I have to return something?

You have 14 days from purchase to return eligible items. You must initiate the return through your account within this window.

Do I have to pay for return shipping?

Yes. You are responsible for postage costs when sending your return. CRAFTD London deducts an $8.50 admin fee from your refund for US returns.

What condition must items be in to return them?

Items must be unused, unworn, and in their original packaging. CRAFTD London does not accept returns on worn or damaged items.

How do I prove I sent my return?

You must obtain proof of postage from your courier when you drop off your package. Keep this proof for tracking and as documentation that your return was sent.

How long does it take to get my refund?

After CRAFTD London processes your return, it can take up to 14 days for the refund to reach your account. The refund is issued only to your original payment method.

Does CRAFTD London offer a warranty?

Yes. CRAFTD London offers a lifetime warranty on its products, which covers defects beyond the standard return window.

Can I return multiple items in one package?

No. You must package each return individually and send them separately.

How you can return an item

  • By mail , Generate label/QR code for drop-off; customer responsible for postage
  • Carrier drop off , Using generated label/QR code with proof of postage required

Step by step

  1. Log in to check return eligibility and begin the return process.
  2. Obtain proof of postage from your chosen courier.
  3. Package each return individually and send separately.
  4. Keep proof of postage for tracking purposes.

What you cannot return

  • Worn or damaged items , Item condition unsuitable for refund

Warranty

Lifetime warranty offered

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 14 days from the date your Craftd order is delivered to return any unwanted items.
Free return shipping For UK and US customers, there's no upfront charge when dropping off your return using the generated label/QR code, however a £3/$8.50 admin fee will be deducted from your refund.
Return shipping fee For UK and US customers, there's no upfront charge when dropping off your return using the generated label/QR code, however a £3/$8.50 admin fee will be deducted from your refund.
Original packaging required To be eligible for a full refund, returned items must be unworn, unused, and in the same condition as when you received them, including all original packaging.
Refund method We only issue refunds to the original payment method used at the time of purchase.
Refund processing days Please allow up to 14 days for the refund to appear in your account, though it often happens much sooner.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.