The Cotswold Company

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
No
In store return for online orders
Yes
Refund processing time
7 working days
Restocking fee
Not specified

The Cotswold Company allows returns within 30 days of delivery for most items. You do not need your receipt to start a return. Refunds are issued to your original payment method within 7 working days of the company receiving your returned item.

How returns work

You can return items by mail through Evri courier collection, drop them at an Evri ParcelShop or locker, return them free of charge in a physical store (for homeware), or arrange collection for larger items. To begin any return, raise it online through your My Account page or contact customer service with your order number. For smaller items, you can also use the Evri portal. Make sure goods are suitably packaged in the same condition as you received them.

Exclusions and restrictions

Made-to-order products cannot be returned unless they are defective or damaged in transit. Goods that have been altered or modified cannot be returned because modifications invalidate the manufacturer warranty. Partially assembled furniture is not returnable due to the risk of damage during transit. Bespoke or made-to-order upholstery has specific conditions that apply; you should refer to the company's Terms and Conditions for details.

Refunds

Refunds are issued to the same payment method you used for your original purchase. The company processes refunds within 7 working days of receiving your returned item. For smaller items returned by mail, The Cotswold Company charges a £3 restocking fee. For larger items, a collection fee applies instead of a restocking fee.

Frequently asked questions

Do I need my receipt to return an item?

No, you do not need a receipt. You can raise a return by contacting customer service with your order number, and they will assist you even if you don't have an account.

How long do I have to return something?

You have 30 days from the date of delivery to return most items or request an exchange. If an item arrives damaged or defective, you must report it within 30 days of delivery.

What if my item arrived damaged or defective?

Damaged or defective items are returned free of charge. You can receive a free return, exchange, or replacement at no cost. Report the damage within 30 days of delivery.

Can I return items in a physical store?

Yes, you can return homeware items in store free of charge. For other items or to arrange collection of larger pieces, contact customer service after raising your return online.

What are the costs to return an item?

In-store returns of homeware items are free. For items returned by mail, there is a £3 restocking fee for smaller items. Larger items incur a collection fee instead. Damaged or defective items are returned free.

Can I exchange an item instead of returning it?

Yes, exchanges are allowed within 30 days of delivery. Raise your exchange request online through your My Account page or contact customer service.

Can I return made-to-order furniture?

Made-to-order products cannot normally be returned. However, you can return them if they are defective or damaged in transit. Bespoke upholstery has specific conditions; check the company's Terms and Conditions for details.

How you can return an item

  • By mail , via Evri courier collection for smaller items
  • Carrier drop off , via Evri ParcelShop or locker
  • In store , free of charge for homeware items
  • Pickup , arranged collection for larger items within 30 days

Step by step

  1. Raise your return online via My Account page or contact customer service.
  2. For larger items, select reason, upload photo if required, and await customer service contact.
  3. For smaller items, enter order number and email via Evri portal and select return method.
  4. Ensure goods are suitably packaged in same condition as received.

Categories with their own return window

Category Window Note
bespoke/made-to-order upholstery Not specified Specific conditions apply; refer to Terms & Conditions

What you cannot return

  • made-to-order products , cannot be returned unless defective or damaged in transit
  • altered or modified goods , invalidates manufacturer warranty
  • partially assembled furniture , likely to be damaged in transit

How your refund comes back

You paid with Refund comes back as
original payment method same method used for original purchase

Returning without a receipt

Can raise return without account by contacting customer service

Exchanges

Exchanges allowed within 30 days of delivery; raise online via My Account or contact customer service

Damaged or defective items

Free return, exchange, or replacement at no cost; report within 30 days of delivery

Warranty

Modifications to goods invalidate manufacturer warranty; do not attempt fixes without contacting team first

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days we offer a no quibble returns and exchange policy within 30 days of delivery of your product
Exchange window days we offer a no quibble returns and exchange policy within 30 days of delivery of your product
Free return shipping Choose how you want to return your order for free: via a courier collection, or a ParcelShop or locker drop off. Please note if you are returning multiple items in separate parcels via Evri, you will need to raise a separate return code/label for each parcel. Alternatively you can return any Homeware items to your nearest store free of charge for a full refund.
Return shipping fee there will be a collection fee for larger items or a £3 restocking fee for smaller items
Receipt required If you haven't set up an account with us, please contact us to raise your return.
Original packaging required It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection.
Refund method For security reasons, refunds will be processed using the same method of payment used for the original purchase unless otherwise stated.
Refund processing days Refunds will be processed within 7 working days of receiving your return.
In store return for online Alternatively you can return any Homeware items to your nearest store free of charge for a full refund.

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.