Bally allows returns within 14 days of purchase when items are unwashed, undamaged, and still have their identification tag and disposable seal attached. You must have purchased the item directly through Bally's website to be eligible for return.
How returns work
You can return items by using Bally's Returns Portal. Log in with your email address, select the items you wish to return, choose your return method, and generate a return label. Print the label, attach it to your parcel in its original packaging, and drop off the package at your nearest carrier location.
Exclusions and restrictions
Bally does not accept returns of washed or damaged products, items missing the identification tag and disposable seal, imitation or altered products, or items not purchased directly through the website. The retailer inspects returned items through quality control to verify condition.
Refunds
Refunds are issued to your original payment method. The retailer does not publish specific information about refund processing time.
Frequently asked questions
How long do I have to return something to Bally?
You have 14 days from your purchase to return eligible items to Bally.
Do I have to pay for return shipping?
Return shipping is free when you use a Bally-approved courier and drop off your package at a carrier location. If you choose to use a different courier, you will bear the shipping costs yourself.
What condition must items be in to return them?
Items must be unwashed, undamaged, and still have their original identification tag and disposable seal attached. Products that show signs of customer damage are not returnable.
Do I need the original packaging?
Yes, items must be returned in their original packaging.
Where will my refund go?
Refunds are issued to the original payment method you used when placing your order.
Can I return items I bought from another retailer?
No. Bally only accepts returns for items purchased directly through its website.
What happens if my item is found to be damaged during inspection?
Bally inspects returned items through its quality control process. If damage is found, the item may not be eligible for return, as customer-damaged products are not returnable.