Abt Electronics allows returns within 30 days of purchase on most items, provided they are in original packaging and condition. Many product categories have shorter return windows or additional restocking fees. Exchanges are available within 30 days on most items.
How returns work
You can return items by mail through UPS. Log into your account and select the items you wish to return, which must be in original packaging and condition. Print your return shipping label, attach it to an Abt box or other shipping box (covering any old labels), and drop off the box at any authorized UPS Shipping Center.
Exclusions and restrictions
Abt Electronics excludes many items from returns, including computer software, video games, projector screens, pool tables, custom or special order furniture, Canadel furniture brand items, and adjustable bed bases. Additionally, faucets and sinks cannot be returned once installed. Many product categories operate under different return windows or include restocking fees, such as air conditioners (14 days), cellular phones (14 days with a $45 fee), computers and tablets (15 days), and projectors (5 days for refund, 30 days for exchange).
Refunds
After you return an item, Abt Electronics inspects it and processes your refund or exchange within two business days. Items that are worn or damaged may incur a restocking fee or be rejected based on their condition.
Frequently asked questions
Do I have to pay for return shipping?
Abt Electronics offers return shipping through UPS, though the facts do not specify whether shipping is free or conditional on certain factors. You should check your account or contact Abt directly for details on any shipping costs.
What is the standard return window?
Most items can be returned within 30 days of purchase. However, some product categories have shorter windows. For example, air conditioners, cellular phones, and robotic lawn mowers allow 14 days; computers and tablets allow 15 days; and projectors allow only 5 days for refunds (though 30 days for exchanges).
Can I return opened items?
Many opened items are returnable but may incur a restocking fee. For instance, opened cameras and lenses incur a 15% fee, opened cellular phones incur a $45 fee, and opened drones incur a 15% fee. Some categories, like fire pits, patio heaters, and grills, do not accept returns on used items at all.
Can I exchange an item instead of returning it?
Yes, exchanges are available within 30 days on most items. After Abt inspects your return, it will issue a refund or exchange within two business days. Mattresses have a special one-time comfort exchange available between 30 and 90 days, but only for equal or greater value items.
Can I return a mattress?
Mattresses can be returned within 30 days in original condition and packaging. After the 30-day window, you are eligible for one comfort exchange (not a return) during days 30 to 90, provided the replacement is of equal or greater value.
Are computer software and video games returnable?
No, Abt Electronics does not accept returns on computer software or video games. These categories are excluded from the return policy.
What happens if my returned item is damaged or worn?
Items that are worn or damaged may incur a restocking fee or be rejected entirely based on their condition. The specific fee depends on the product category. For example, arcade and game tables incur a 15% restocking fee, while pinball machines incur a 20% fee.