Clarks Return Policy | WikiReturnPolicy.com

Clarks allows you to return most items within 28 days of purchase for a refund to your original payment method. You can return items in store at Clarks Full Price stores for an immediate refund or exchange, or use the online Returns Portal to arrange a return by mail.

How returns work

You can return items in person at any Clarks Full Price store or online through the Returns Portal. To use the portal, enter your order number and billing postcode, select the items you wish to return along with your reason, choose whether you want a refund or exchange, select your preferred shipping method, and send your items back with the original packing slip. In-store returns receive immediate processing.

Exclusions and restrictions

Sale items are subject to a 14-day return window instead of 28 days. Shoe Care, Accessories, and Foot Gauges cannot be exchanged, though general returns may apply. Bracelets, necklaces, and accessories purchased online are non-returnable if the polybag seal has been opened due to hygiene reasons. Faulty items have an extended return window of 180 days.

Refunds

Refunds are credited to your original payment method within 5 to 10 days of the retailer receiving your return. A shipping fee of £2.95 is deducted from your refund for standard returns. If you are returning a faulty item or exchanging an item, return shipping is free. If you originally paid with a gift card or eGift Card, refunds are credited back to the gift card only, with no cash or alternative credit options available.

Frequently asked questions

How long do I have to return items to Clarks?

You have 28 days from purchase to return most items. However, sale items have a shorter window of 14 days. If an item is faulty, you can return it within 180 days.

Do I need a receipt to return something?

A receipt is required conditionally. If you do not have your original receipt, you may use a bank or credit card statement with your card details removed as proof of purchase.

Can I return online purchases in a Clarks store?

Yes. You can return items from online orders directly to any Clarks Full Price store and receive an immediate refund or exchange.

Is return shipping free?

Standard returns incur a £2.95 shipping fee that is deducted from your refund. Return shipping is free if you are returning a faulty item or requesting an exchange.

How long does it take to receive my refund?

Refunds are processed within 5 to 10 days of the retailer receiving your returned items. The money is returned to your original payment method.

Can I exchange items instead of returning them?

Yes. Exchanges are free and can be arranged through the Returns Portal or in store. You must send your original item within 14 days or the exchange will be cancelled. Exchanges are not available for Shoe Care, Accessories, or Foot Gauges.

Do items need to be in original packaging?

Yes. Items must be returned in their original packaging. For online purchases of bracelets, necklaces, and accessories, if the polybag seal has been opened, the item is non-returnable for hygiene reasons.

Step by step

Visit the Online Returns Portal.

Enter your order number and billing postcode.

Select items to return, reason, and desired refund or exchange.

Select your preferred shipping method and enter required information.

Send your items back with the original Packing Slip.

Categories with their own return window

Category	Window	Note
Sale items	14 days	Shorter window for items purchased in sale
Shoe Care, Accessories, Foot Gauges	Not specified	Not eligible for exchange; general returns may apply
Faulty items	180 days	Extended window for faulty goods up to 6 months

How your refund comes back

You paid with	Refund comes back as
Gift Card/eGift (in-store purchase)	Credited back to Gift Card only; cash or credit/debit alternatives not available
Klarna	Can be returned to store for refund or exchange

Returning without a receipt

Bank or credit card statement with card details removed accepted as proof of purchase

Exchanges

Free exchanges via Returns Portal or in-store. Send original item, new item dispatched upon receipt. Not available for Shoe Care, Accessories, Foot Gauges. Must send original within 14 days or exchange cancelled.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field	Quoted from the retailer
Return window days	Items must be in their original condition, unworn and returned within 28 days of receipt, or for items purchased in a sale within 14 days.
Exchange window days	When you log an exchange request, you will need to send your item(s) back to Clarks within 14 days.
Return shipping fee	All postal returns are charged at £2.95. This will be deducted from your refund amount when processed at our Returns Centre. This charge does not apply to faulty items. Exchanges are free of charge.
Receipt required	Any returns must be unworn, unused, and in their original condition and packaging, accompanied by proof of purchase such as a receipt or delivery note. If you no longer have these, a bank or credit card statement with card details removed will be accepted.
Original packaging required	Any returns must be unworn, unused, and in their original condition and packaging
Refund method	Once approved, your refund will be issued to your original payment method.
Refund processing days	Please allow 5–10 days for the refund to appear in your account, although this may vary depending on your payment provider.
In store return for online	You can return your order to a Clarks Store for an Exchange or for an Immediate Refund.

Return policies for similar stores

Store	Return window
Allbirds return policy	30 days
Crocs return policy	30 days
Shoe Carnival return policy	60 days
Zappos return policy	60 days
Aerosoles return policy	30 days
ALDO_Help return policy	30 days

Store

Return window

Allbirds return policy

30 days

Crocs return policy

30 days

Shoe Carnival return policy

60 days

Zappos return policy

60 days

Aerosoles return policy

30 days