Breville allows returns within 30 days of purchase when the appliance is in original packaging with all accessories and documentation included. Returns must be initiated by obtaining a Return Authorization number from Breville, and the appliance must be shipped back within 14 calendar days of that authorization.
How returns work
You must contact Breville to obtain a Return Authorization (RA) number before shipping. Once you have the RA number, pack the appliance in its original packaging with all accessories and documentation included, then ship it back within 14 calendar days of the RA issuance.
Exclusions and restrictions
Breville does not permit returns or refunds on parts or accessories. Appliances purchased from other retailers cannot be returned through Breville; the appliance must have been purchased directly from Breville USA. For warranty-related claims, you should refer to the Breville USA Warranty.
Refunds
Refunds are issued to your original method of payment. For Dead On Arrival (DOA) products, defined as items that fail out of the box within 30 days, Breville ships a replacement at its own expense rather than issuing a refund.
Frequently asked questions
How long do I have to return a Breville appliance?
You have 30 days from purchase to initiate a return. However, once you obtain a Return Authorization number, you must ship the appliance back within 14 calendar days of that authorization being issued.
Do I need the original packaging to return my appliance?
Yes. The appliance must be in original packaging with all accessories and documentation included to be eligible for return.
What is the first step to return a Breville appliance?
Contact Breville to obtain a Return Authorization (RA) number. You cannot ship the appliance back without this number.
Can I return parts or accessories purchased from Breville?
No. Breville does not permit returns or refunds on parts or accessories.
What happens if my Breville appliance arrives broken?
If the product fails out of the box within 30 days, it qualifies as Dead On Arrival (DOA). Breville will ship you a replacement at its own expense rather than processing a refund.
Can I return an appliance I purchased from another retailer?
No. Breville only accepts returns on appliances purchased directly from Breville USA. Appliances from other retailers must be returned to that retailer.
How will I receive my refund?
Refunds are issued to your original method of payment.