Whirlpool USA allows returns of most products purchased directly from Whirlpool.com within 15 days for major appliances and up to 30 days for parts, accessories, and select items. A 20% restocking fee applies to major appliance returns made between days 16 and 30. Items must be unused and in original packaging.
How returns work
To return an item, call Whirlpool with your order number or product serial number to initiate the return. Repack the product in its original packaging material and ship it back using a tracking method. For water filters, UPS shipping is required. You are responsible for return shipping costs unless otherwise noted for your product category.
Exclusions and restrictions
Whirlpool does not accept returns of used or tested products. Items must be new and unused. Products purchased from third party retailers are not returnable through Whirlpool; only purchases made directly from Whirlpool.com are accepted. Damaged or defective items may be eligible for repair under warranty or exchange within 30 days.
Refunds
Refunds are issued to the credit card used for purchase and take up to one billing cycle to appear. If you paid through Affirm, PayPal, Apple Pay, or Acima, you will receive store credit only if exchanging for a different model.
Frequently asked questions
How long do I have to return a major appliance?
You have 15 days to return a major appliance with no restocking fee. If you return between days 16 and 30, a 20% restocking fee applies. After 30 days, the item is no longer returnable, but warranty service may be available.
What about parts and water filters?
Major appliance parts and accessories have a 30-day return window. Water filters also have a 30-day return window, but you are responsible for return shipping costs.
Is return shipping free?
Return shipping is free only for the Yummly Smart Thermostat. For most other products, you pay return shipping. The cost varies by product category.
Do I need original packaging?
Yes. Products must be repacked in the original packaging material before you ship them back.
How long does a refund take?
Refunds take up to one billing cycle to process and appear on your account.
Can I exchange instead of returning?
Yes. Exchanges are available for new, unused major appliances. For damaged items, no additional delivery or shipping fees are charged, and any price difference will be credited or charged to your account.
What if my item arrived damaged or defective?
You can request a return, reorder, or exchange within 30 days of purchase. Whirlpool also offers a cosmetic warranty repair option within 30 days. After 30 days, warranty service is available, though fees may apply.