AJ Madison

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
15 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
3-5 business days for credit cards; up to 7 days for bank processing
Restocking fee
35%

AJ Madison allows returns within 15 days of purchase, but charges a 35 percent restocking fee on most items. You must obtain a return authorization (RA) number before shipping anything back, and you pay for return shipping.

How returns work

Contact AJ Madison customer service to receive a return authorization number. Ship the item back prepaid using the same shipping method as your original order. For freight carrier shipments, you must return the item via freight carrier. Items must be new, unused, in original packaging, and include all documentation.

Exclusions and restrictions

AJ Madison does not accept returns on air conditioners, special order merchandise, accessories, or commercial laundry equipment. Items that have been installed, used, plugged in, or moved from their original delivery location cannot be returned. The retailer does not publish a list of other exclusions beyond these categories.

Refunds

Refunds are issued to your original payment method, by check, or as store credit depending on when the return is processed. Credit card refunds are submitted to your payment processor daily and take 3 to 5 business days to appear, up to 7 days total. Check refunds are mailed via USPS and may take up to 5 business days to arrive. A 35 percent restocking fee is deducted from your refund amount.

Frequently asked questions

How long do I have to return an item to AJ Madison?

You have 15 days from purchase to return most items. You must contact customer service to obtain a return authorization number before shipping the item back.

Do I have to pay for return shipping?

Yes. You are responsible for paying return shipping costs. You must ship the item back using the same shipping method as your original order.

What is the restocking fee?

AJ Madison charges a 35 percent restocking fee on returned items. This fee is deducted from your refund.

Do I need a receipt to return an item?

A receipt is not explicitly required. However, you must have a return authorization (RA) number, which you obtain by contacting customer service. Returns are not accepted without an RA number.

What condition must the item be in?

The item must be new, unused, and in original packaging with all documentation. Items that have been installed, used, plugged in, or moved from their original delivery location cannot be returned.

When will I receive my refund?

If you paid by credit card, the refund is submitted to your payment processor daily and takes 3 to 5 business days to process, up to 7 days total. If you receive a check, it is mailed via USPS and may take up to 5 business days to arrive.

Can I return air conditioners, accessories, or special orders?

No. AJ Madison does not accept returns on air conditioners, accessories, special order merchandise, or commercial laundry equipment.

How you can return an item

  • By mail , Must use same shipping method as original shipment and obtain RA number first
  • Carrier drop off , For freight carrier shipments, must return via freight carrier

Step by step

  1. Contact customer service to receive a return authorization (RA) number.
  2. Ship the item back to warehouse prepaid using the original shipping method.
  3. Ensure item is new in box with all original packaging and documentation.

What you cannot return

  • Air conditioners , No returns accepted
  • Special order merchandise , No returns accepted
  • Accessories , No returns accepted
  • Commercial laundry equipment , No returns accepted
  • Installed, used, or plugged-in items , Must be like-new in original packaging
  • Items moved from original delivery location , Cannot be returned

How your refund comes back

You paid with Refund comes back as
Credit card Submitted to payment processor daily; 3-5 business days to process, up to 7 days total
Check Check mailed via USPS; up to 5 business days to arrive

Returning without a receipt

Return authorization (RA) number required; no returns accepted without RA

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Returns new in box only accepted within 15 days of delivery
Free return shipping Shipping and handling charges to and from our warehouse are not refundable for returned items
Return shipping fee All returns must be shipped back to our warehouse prepaid, using the original method of shipment
Restocking fee pct All returns are subject to a 35% (percent) restocking fee
Receipt required In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA
Original packaging required Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received
Refund method Refunds to the original payment method within 7 days. After 7 days a check will be issued to the billing address on file. After 90 days, store credit will be issued to be used anytime
Refund processing days Once the refund is processed, it typically takes 3-5 business days for your bank to process the refund. It can take up to 7 days for your bank to return the funds to your account

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.