Athleta allows you to return most purchases within 30 days for a refund or exchange. Returns are free, and you can return items in store or by mail if you bought online.
How returns work
You can return purchases in store at any Athleta location. If you bought online, you may return by mail using a prepaid shipping label or drop off your package at a carrier location using a QR code. The method you use depends on whether your purchase was made online or in store.
Exclusions and restrictions
Final sale items cannot be returned. Purchases made through third party sellers must be returned through that seller rather than directly to Athleta. The retailer does not publish other exclusions.
Refunds
When you return an item, Athleta processes your refund through your original payment method. The retailer does not state a specific timeframe for when refunds appear in your account.
Frequently asked questions
How long do I have to return something to Athleta?
You have 30 days from the delivery date (for online purchases) or purchase date (for in store purchases) to return items. This same 30 day window also applies if you want to exchange an item instead.
Does Athleta charge for return shipping?
No. If you purchased online, Athleta provides a prepaid return shipping label, so return shipping is free. You can mail your package or drop it off at a carrier location using a QR code.
Can I return an online purchase in an Athleta store?
Yes. Athleta accepts returns for all purchases at any of its store locations, whether you bought the item online or in store.
What items cannot be returned?
Final sale items are not eligible for return. Additionally, if you purchased an item from a third party seller, you must return it through that seller rather than to Athleta directly.
Can I return a gift?
Yes. Athleta accepts returns of gifts. You can return a gift in store or by mail using the same options available for regular purchases, depending on whether the gift was bought online or in store.
What if my item arrives damaged or defective?
You can return a damaged or defective item within 30 days of delivery if the product does not perform as expected. Use the same return methods available for regular purchases.
Can I exchange an item instead of getting a refund?
Yes. You can exchange items within 30 days from the delivery date (for online purchases) or purchase date (for in store purchases). You can exchange in store or by mail using the standard return process.