Reebok allows you to return most online purchases within 30 days of delivery. Items must be unworn, unwashed, unaltered, and in original packaging with all tags attached. In-store purchases have a longer window of 60 days when returned to any Reebok retail store.
How returns work
For online orders, start your return using your order number and ZIP code on Reebok's website. You will choose your refund option, print a prepaid shipping label, and drop off your package with the carrier within 28 days. Items purchased in stores must be returned to any Reebok retail store location within 60 days. Online orders cannot be returned in stores.
Exclusions and restrictions
Final sale items cannot be returned or exchanged. Worn, washed, or altered items are not returnable. Items must have all original tags attached and original packaging (including the shoe box for footwear). Original shipping charges are non-refundable under any refund option. Reebok eyewear is covered by a one-year limited warranty for manufacturing defects, handled separately by Lucyd support.
Refunds
Refunds are processed to your original payment method, as store credit, or as an instant refund via Reshop. Refunds to your original card or payment method incur a $5 handling fee and take 3 to 5 business days to post after approval. Store credit arrives by email the same day at no cost. Original shipping charges are not refunded.
Frequently asked questions
Do I need a receipt to return my Reebok purchase?
No, a receipt is not required. You will need your order number to start the return process. Including the packing slip in your return box is recommended to avoid delays.
Can I return footwear for a different size or color?
Yes, exchanges for footwear are available within 30 days at no cost. You can swap for a different size or color. For clothing and accessories, you must return the item for a refund and place a separate new order for the desired size or color.
How much does it cost to return my order?
Returns are free if you choose store credit or a footwear exchange. If you request a refund to your original payment method or an instant refund via Reshop, a $5 handling fee applies. Original shipping charges are not refundable.
When will my refund appear in my account?
Refunds to your original payment method take 3 to 5 business days to post after your return is approved. Store credit arrives by email the same day. Instant refunds via Reshop are settled after inspection of your package.
Can I return items I bought in a Reebok store online?
In-store purchases must be returned to a Reebok retail store, not online. You have 60 days from the date of purchase to return items to any Reebok store location.
What happens if my item arrives damaged or defective?
Contact Reebok directly instead of starting a standard return. For damage or defects caused by Reebok, no handling fee will be charged.
How long do I have to ship my return?
You must drop off your package with the carrier within 28 days of starting your return. Your return will include a prepaid shipping label.