BBQGuys.com allows returns within 30 days of approval for most items. You must contact the retailer to start the process, and you are responsible for return shipping costs, which are deducted from your refund. Items must be returned in original packaging unused and unassembled.
How returns work
To return an item, contact BBQGuys.com via chat, phone, or message. Once approved, you may ship the item back by mail using a provided label or arrange carrier drop off with advance notice. Both methods must be completed within 30 days of your approval. You cover all return shipping costs.
Exclusions and restrictions
BBQGuys.com does not accept returns on used, installed, or assembled items. Clearance items, Warehouse Deal Items, and custom-made or made-to-order products are also non-returnable. Products from Urban Bonfire and Kalamazoo brands cannot be returned. Items marked non-returnable in their product description are excluded. Damaged items have a separate 5-day reporting window from delivery and follow a different resolution process.
Refunds
Refunds are issued using your original payment method. The refund processing time varies depending on which payment method you used. All return shipping costs are deducted from your refund amount. BBQGuys.com processes your refund after inspecting the returned item.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date your return is approved to ship the item back. The approval process begins when you contact BBQGuys.com to request a return.
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. These costs are deducted from your refund amount. BBQGuys.com provides a return label, and you may arrange carrier drop off or mail the item back yourself.
Can I return items in used condition?
No. BBQGuys.com does not accept returns on used, installed, or assembled items. Your item must be unused and in original packaging with all parts and materials included.
What brands or items cannot be returned?
Clearance items, Warehouse Deal Items, custom-made products, and items from Urban Bonfire and Kalamazoo brands are non-returnable. Any item marked as non-returnable in its product description also cannot be returned. Check your product details before purchase.
How do I report a damaged item?
You must report damage within 5 calendar days of delivery by contacting BBQGuys.com. Damaged items follow a different resolution process than standard returns and are not subject to the standard 30-day return window.
Can I return online orders in a physical store?
No. BBQGuys.com does not accept in-store returns for online orders. All returns must be shipped back to the warehouse.
When will I receive my refund?
Refunds are processed after BBQGuys.com inspects your returned item. The time it takes for the money to reach your account depends on your original payment method and your bank or payment processor.