Thorne allows returns within 60 days of purchase. You can return items by mail or exchange them within the same window, though a 25 percent restocking fee applies to returned items.
How returns work
To return an item, you must contact Thorne Customer Service by phone at 800-228-1966 or by email at [email protected] to receive return instructions. Returns are processed by mail. Exchanges are also available within 60 days, and you should call customer service for the exchange process.
Exclusions and restrictions
Thorne does not accept returns on expired products or items that were shipped internationally. The retailer does not publish a list of other excluded categories.
Refunds
Refunds are issued as either money back or store credit, at your option. The retailer does not state how long refunds take to process.
Frequently asked questions
How long do I have to return something to Thorne?
You have 60 days from purchase to return an item. Exchanges are also available within 60 days.
Is there a restocking fee?
Yes. Thorne charges a 25 percent restocking fee on returned items.
Can I return items that expired?
No. Thorne does not accept returns on products past their expiration date.
What about items I bought from outside the US?
Internationally shipped products cannot be returned. Sales of items shipped internationally are final.
How do I start a return?
Contact Thorne Customer Service at 800-228-1966 or email [email protected]. They will provide you with return instructions for shipping your item back by mail.
Will I get my money back or store credit?
You can choose either a refund as money or as store credit. The retailer does not specify which option is the default.
Can I exchange an item instead of returning it?
Yes. Thorne allows exchanges within 60 days of purchase. Call 800-228-1966 to arrange an exchange.