iHerb allows returns within 30 days of purchase for most items, provided you request approval before sending anything back. Items must be unused, undamaged, and in original packaging. Refunds go to your original payment method or as store credit within 7 to 10 business days for domestic orders.
How returns work
To return an item, log into your iHerb account, navigate to your Orders page, and click Refunds/Returns to select the items you wish to return. Submit your request through the on-screen instructions. You will receive an approval email within 48 hours. If approved, you have 14 days to ship the item back in its original condition. Domestic returns use a provided return label at no cost to you. International returns require you to cover shipping costs.
Exclusions and restrictions
Items that have been used or damaged cannot be returned. Returns submitted without prior approval are not accepted. iHerb brand products have an extended 90-day return window, while products purchased through other platforms such as Amazon or Walmart follow the standard 30-day window.
Refunds
Approved refunds are issued to your original payment method or as store credit, at your option. Domestic refunds typically process within 7 to 10 business days. International refunds may take up to 35 days to appear in your account.
Frequently asked questions
How long do I have to return items to iHerb?
You have 30 days from purchase to request a return for most items. iHerb brand products qualify for an extended 90-day return window. Once your return is approved, you must ship the item within 14 days.
Do I have to pay for return shipping?
Domestic returns include a prepaid return label at no cost to you. If you are returning from outside the United States, you are responsible for paying return shipping costs.
What condition must items be in to be returned?
Items must be unused, undamaged, and in their original packaging. Items that have been used or damaged cannot be returned.
How do I start a return?
Log into your iHerb account, go to your Orders page, and click Refunds/Returns. Select the items you want to return and follow the on-screen instructions to submit your request. You must receive approval before sending anything back.
How long does it take to get my refund?
Domestic refunds process within 7 to 10 business days after iHerb receives your return. International refunds may take up to 35 days. The refund will go to your original payment method or as store credit.
Can I exchange an item instead of returning it?
Yes, replacements are available through the same approval and return window requirements as standard returns.
Do I need to have my receipt to return something?
iHerb does not explicitly state whether a receipt is required. Photo documentation may be accepted for some returns, but the retailer does not publish detailed guidance on this requirement.