BioTRUST Nutrition offers a 60-day return window for most purchases. You must contact customer support to initiate a return and receive a pre-addressed shipping label. The retailer also provides a separate 1-year exchange option for customers who are unsatisfied with their purchase.
How returns work
To return a product, you contact BioTRUST Nutrition customer support by email at [email protected] or by phone at 1-800-766-5086 to request the return address. You will receive a pre-addressed label via email. You then ship the empty and unused product back with your original invoice inside the box, using delivery confirmation to avoid delays.
Exclusions and restrictions
Products that have been used or partially consumed before adequate consumption time, as determined by label directions, cannot be returned. Products purchased from promotional offers can only be exchanged, not returned for a refund.
Refunds
Refunds are issued to your original form of payment. Processing takes up to 72 hours for most payment methods. If you paid by check, the refund check will be mailed to you and may take up to 7 additional days to arrive.
Frequently asked questions
How long do I have to return my purchase?
You have 60 days from your purchase date to return a product for a refund. If you prefer to exchange instead of return, you have 1 year to do so.
Is return shipping free?
Return shipping is not free. However, BioTRUST Nutrition provides a pre-addressed label via email when you contact customer support, which simplifies the return process.
Do I need my receipt to return a product?
Yes, you must include your original invoice inside the return box. You should keep this documentation from your purchase.
Can I return a partially used product?
No. Products that have been used or partially consumed before adequate consumption time cannot be returned. The retailer defines adequate consumption time based on the directions printed on the product label.
What if I bought something on sale or as part of a promotional offer?
Products purchased from promotional offers cannot be returned for a refund. You may only exchange these items within the 1-year exchange window.
How long does it take to receive my refund?
Refunds to your original payment method are processed within 72 hours. If you are receiving a refund by check, add up to 7 additional days for mail delivery.
What about exchanges instead of returns?
BioTRUST Nutrition offers a 1-year exchange window for unsatisfied customers. Exchanges include free return shipping, and all exchanges are final.