Angara allows returns within 30 days of purchase by mail. A 20 percent restocking fee applies to all returns, and return shipping costs $35 plus taxes within the US or $50 for international shipments.
How returns work
To return an item, you fill out Angara's online return form to receive a return shipping label and RMA number. You then pack your item securely in its original product box or a sturdy alternative, include a note with your name, order number, and return reason, write the RMA number on the outside of the box, and ship using the provided insured return label or your own insured shipment.
Exclusions and restrictions
Angara does not accept returns on damaged, modified, or worn items. Items not listed on the website or specially crafted pieces are also non-returnable. Additionally, jewelry that has been repaired, resized, or engraved by another jeweler cannot be returned.
Refunds
Refunds are issued to your original payment method. Processing takes 8 to 12 business days after Angara receives your return. Note that the 20 percent restocking fee and return shipping costs of $35 (plus taxes) within the US or $50 internationally are deducted from your refund.
Frequently asked questions
Do I need a receipt to return to Angara?
No, a receipt is not required. You will need your order number, which you should include in the note you pack with your return.
How long do I have to return an item?
You have 30 days from purchase to return your item to Angara.
What is the restocking fee?
Angara charges a 20 percent restocking fee on all returns. This fee is deducted from your refund amount.
How much does return shipping cost?
Return shipping costs $35 plus taxes for one-way shipments within the US. International returns cost $50. A free return label is provided through the online return form.
When will I get my refund?
Refunds are processed 8 to 12 business days after Angara receives your return. The money goes back to your original payment method.
Can I return jewelry that was resized or engraved elsewhere?
No, Angara does not accept returns on jewelry that has been repaired, resized, or engraved by another jeweler.
Do I need the original packaging?
You should pack your item securely in its original product box or a sturdy alternative. The retailer does not state whether original packaging is mandatory in all cases.