Andie allows returns within 14 days of purchase by mail. You must initiate your return through the Return Portal, which provides shipping instructions. Return shipping is not free.
How returns work
To return an item, you start the process through Andie's Return Portal. The portal then provides you with return shipping instructions. You send the item back by mail according to those instructions.
Exclusions and restrictions
Final sale items cannot be returned. Underwear is marked as final sale and is not returnable. All returned items are reviewed by Andie's Quality Assurance team to confirm they are in acceptable condition before a refund or credit is processed.
Refunds
You can receive your refund either as store credit or back to your original payment method. Andie does not specify how long the refund process takes after the company receives your return.
Frequently asked questions
How long do I have to return something to Andie?
You have 14 days from purchase to initiate a return through the Return Portal.
Do I have to pay for return shipping?
Yes. Return shipping is not free at Andie. You pay to ship your item back according to the instructions provided by the Return Portal.
Can I return underwear?
No. Underwear is marked as final sale and cannot be returned.
What payment methods does Andie accept for refunds?
Andie refunds to your original payment method or offers store credit. You choose which option you prefer when you initiate the return.
Does my item need to be in original packaging?
Andie requires original packaging in some cases, though the retailer does not specify which items or conditions apply.
Can I exchange items instead of returning them?
Andie offers a 14 day exchange window. The retailer does not publish additional details about how to process an exchange.
What happens if my returned item is damaged?
All returned items are reviewed by Andie's Quality Assurance team to verify they are in acceptable condition before your refund or credit is processed.