Aspiga

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Aspiga allows returns within 14 days of purchase, with items refunded to your original payment method. You may return by mail for a £3.50 fee or at any physical Aspiga store at no additional cost.

How returns work

You can return items by mail or in person at an Aspiga store. For mail returns, include your packing slip or order confirmation, pay the £3.50 return shipping fee through the return portal, and use the generated label or QR code to ship your item. For in-store returns, bring your ASP order number to any Aspiga location.

Exclusions and restrictions

Aspiga does not publish a list of excluded item categories in its standard return policy. Items must be returned in original packaging to qualify for a refund.

Refunds

Refunds are issued to your original payment method. The retailer does not publish a specific timeframe for when refunds will appear in your account.

Frequently asked questions

Do I need a receipt to return an item?

You do not need a traditional receipt. Instead, you must include your packing slip or order confirmation with your return. This document is required for return processing.

Is return shipping free?

Return shipping by mail costs £3.50. In-store returns at any Aspiga location are free.

Can I return online orders in a store?

Yes. You can return items purchased online at any physical Aspiga store by providing your ASP order number.

How long do I have to return an item?

You have 14 days from the date of purchase to return an item.

What condition must items be in to return them?

Items must be returned in original packaging to be eligible for a refund.

What if my item arrives damaged or defective?

Contact customer service with your order number and a photo of the damage. The retailer resolves these issues quickly but does not publish specific details about replacement or refund options in these cases.

Can I exchange an item instead of returning it?

Yes. Exchanges are available through the return portal within 14 days. You also have the option to add 10% store credit to your exchange voucher.

How you can return an item

  • By mail , Generate label or QR code through return portal; costs £3.50
  • In store , Return at any physical Aspiga store with ASP order number

Step by step

  1. Include your packing slip or order confirmation in the return parcel.
  2. Pay the £3.50 return fee through the portal.
  3. Use the generated label or QR code to ship your return.

How your refund comes back

You paid with Refund comes back as
credit card Refunded to original card

Returning without a receipt

Packing slip or order confirmation required for return processing

Exchanges

Exchanges available through return portal with 10% store credit option added to voucher

Damaged or defective items

Contact customer service with order number and photo; issue resolved quickly

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 14 days from receiving your order to return items in their original condition.
Exchange window days You have 14 days from receiving your order to return items in their original condition.
Free return shipping Returning an item through our portal costs £3.50, which must be paid within the portal.
Return shipping fee Returning an item through our portal costs £3.50, which must be paid within the portal.
Receipt required Do I have to include anything in the return parcel? Yes, please include your packing slip or order confirmation so we can process your return quickly.
Original packaging required You have 14 days from receiving your order to return items in their original condition.
Refund method Please rest assured that the refund will be processed back to the original account used for payment, even if the physical card has been compromised or expired.
In store return for online Can I return an item in-store? Yes! You can return items in any of our stores as long as you have your ASP order number with you.

Return policies for similar stores

Store Return window
Adore Me return policy 30 days
Agent Provocateur return policy 28 days
Andie return policy 14 days
Bombas return policy 30 days
Boux Avenue Limited return policy 28 days
Brastop return policy 90 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.