Brastop allows returns within 90 days of purchase, or up to 180 days for faulty or defective items. You must return items in their original packaging and use the Returns Portal to initiate the process.
How returns work
You can return items by using Brastop's Returns Portal, where you enter your order number and email address, select the items to return, and download a QR code or printable label for carrier drop off. If you are in the UK, you may alternatively request Royal Mail collection from your home. In either case, you should obtain and keep a Proof of Postage receipt with a tracking reference.
Exclusions and restrictions
Gift cards cannot be returned per policy. Faulty or defective items are accepted for refund within 180 days from the purchase date, which is an extended window beyond the standard 90 day period. The retailer does not publish other exclusions or restrictions.
Refunds
Refunds are issued to your original payment method. If you paid by credit or debit card, the refund goes back to that card. PayPal payments are refunded to your bank, credit card, or PayPal balance depending on your original payment source. Klarna and Clearpay refunds go to your payment card and cancel any upcoming scheduled payments. If you purchased with a gift card, the refund is re-issued as a gift card for the returned item's value.
Frequently asked questions
How long do I have to return an item to Brastop?
You have 90 days from purchase to return most items. If an item is faulty or defective, you may return it within 180 days from the purchase date.
Do I have to pay for return shipping?
UK customers receive free return shipping via Royal Mail through the Returns Portal. International customers are responsible for paying their own postage costs.
How do I start a return with Brastop?
Log into the Returns Portal and enter your order number and email address. Select the items you want to return, choose return as your option, package the items in their original packaging, and download your QR code or printable shipping label for drop off.
What payment methods are refunded?
Refunds are sent to your original payment method. Credit and debit cards receive refunds directly to the card. PayPal refunds go to your bank, card, or PayPal balance. Klarna and Clearpay refunds go to your payment card and cancel future payments. Gift card purchases are refunded as a new gift card.
Do I need a receipt to return items?
The retailer recommends obtaining and keeping a Proof of Postage receipt with a tracking reference when you return your package. The retailer does not state a specific policy for returns without a receipt.
Can I exchange an item instead of returning it?
Brastop does not offer direct product exchanges. Instead, you receive a gift card with bonus balance for the returned item's value, which you can use for a future purchase.
Can I return a gift card?
Gift cards cannot be returned per Brastop's policy.