Boux Avenue Limited allows returns within 28 days of purchase. You can return items by mail, carrier drop-off, collection pickup, or at a physical store. Items must be unworn with tags intact and in original packaging.
How returns work
You have four return routes. For mail returns, log into the returns portal with your order number and email address, select a tracked service option, and use the emailed shipping label. Alternatively, you can scan a QR code at a carrier drop-off point or collection point. For the easiest option, return items free at any Boux Avenue store. In all cases, items must be unworn with tags attached and repacked in original packaging.
Exclusions and restrictions
Boux Avenue does not accept returns on bath and body products, certain shapewear and adhesive items (nipple petals, bust boosters, backless strapless bras, breast lift tape, clear back bras, stick and clip bras, and related accessories), socks and hosiery, swimwear with the hygiene strip removed, gift cards, and charity donations. These items are non-returnable for hygiene or policy reasons. Period pants are returnable only if the packaging remains undamaged.
Refunds
Refunds are issued to your original payment method. If you paid by credit or debit card, you can receive a full refund or exchange in store. If you paid via PayPal, Klarna, or Laybuy, you must send your return to the warehouse. Refunds take 5 to 10 working days to process once received.
Frequently asked questions
Can I return items without a receipt?
If you do not have a receipt, payment card, or are not the original purchaser, Boux Avenue will exchange your item for a Gift Card value in store only. Online returns without proof of purchase are not available through other methods.
What if an item is faulty or damaged?
You can return faulty items within 28 days. If a fault developed after wear, the retailer requests you wash the item before returning it. Bring faulty items to a store for review, or mail them using the returns portal.
Can I exchange instead of returning for a refund?
Yes. In-store exchanges are available within 28 days at any Boux Avenue store. For online orders, fill out the exchange form on your delivery note, repack the item in original packaging, and send it back. If you lack a receipt, you can request the Gift Card value instead.
Do I pay for return shipping?
Return shipping is free when you use the returns portal to select a tracked service, or when you drop off at a carrier point, use collection pickup, or return to a store. The retailer provides a shipping label or QR code for tracking.
How long does a refund take after I return an item?
Refunds take 5 to 10 working days to process after the warehouse receives your return. The refund goes to your original payment method. You can track your return status through the returns portal and via email updates.
Can I return items bought online to a physical store?
Yes. You can return online purchases to any Boux Avenue store for free, with no shipping required. Items must still meet the standard requirements: unworn condition, tags intact, and original packaging.
What items cannot be returned for hygiene reasons?
Non-returnable items include bath and body products, nipple petals, breast lift tape, secret tape, all adhesive bras and boosters, socks, hosiery, and swimwear with the hygiene strip removed. These items cannot be returned due to hygiene concerns.