Ana Luisa allows returns within 30 days of purchase to your original payment method. You may return items by mail or in store, though certain product categories are final sale and cannot be returned.
How returns work
You can return items by mail using a provided shipping label or by returning them in store. To begin any return, you must start the process through Ana Luisa's online portal. Using the provided shipping label is important, as failure to do so may delay processing of your return.
Exclusions and restrictions
Ana Luisa does not accept returns on Made to Order Products, Last Chance products, Chain Extenders, Earring Backs, Earring Back Lifters, Mystery products, or Custom Jewelry. These items are marked as final sale. Gift Sets have a 30-day return window but require that you return all products in the set to receive a refund.
Refunds
Refunds are issued to your original payment method. The specific refund form varies depending on your original payment method. Return shipping fees are deducted from your refund amount and vary by refund method and product. For international orders, refunds may take up to 30 days to process.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. This window also applies to exchanges and Gift Sets, though Gift Sets require that all products in the set be returned together.
Can I return items I bought online at a store location?
Yes. Ana Luisa accepts in-store returns for items purchased online, giving you an alternative to mailing items back.
Do I have to pay for return shipping?
Return shipping fees vary by refund method and product, and they are deducted from your refund. Ana Luisa provides a shipping label for mail returns, and you should use it to avoid delays in processing.
What condition must items be in to return them?
Items must be returned in their original packaging. This requirement applies to standard returns and exchanges alike.
What does Ana Luisa not accept for return?
Made to Order Products, Last Chance products, Chain Extenders, Earring Backs, Earring Back Lifters, Mystery products, and Custom Jewelry are all final sale and cannot be returned. These exclusions are stated at the point of purchase.
Can I exchange an item instead of returning it?
Yes. Exchanges are accepted within 30 days if items have original tags and packaging. Online exchanges waive the return fee and include 15% bonus store credit.
How long does it take to receive my refund?
Refunds are processed to your original payment method. For international orders, refunds may take up to 30 days. The exact timeline depends on your payment method.