GNC Return Policy: 30-Day Returns | WikiReturnPolicy.com

GNC allows returns within 30 days from your order date. You can return items in store at any U.S. GNC location or by mail to the warehouse address provided with your order. Refunds go back to your original form of payment.

How returns work

You have two main options. You can return items to any GNC store in the U.S. within 30 days, or mail your return to the warehouse address listed on your packing slip (or shipping package for online-exclusive orders). Items must be unused or in good condition, in original packaging with all accessories included, and you should include your proof of purchase.

Exclusions and restrictions

GNC does not accept returns of Gift Cards, PRO Access Membership, GNC Health products, or items purchased from unauthorized sellers. Non-GNC branded items cannot be returned or exchanged without a receipt. If an item is damaged or defective, contact GNC at 1-877-GNC-4700 for a replacement and refund of shipping costs.

Refunds

Refunds are processed to your original form of payment within 3 to 10 business days. If you paid by credit card, the credit posts to your original account. Debit card payments receive either cash or credit to the original account. Cash payments are refunded in cash. If you used a check, you will receive a cash refund after 10 business days. PayPal purchases are refunded to your PayPal account, Paze purchases through Paze, and Gift Card purchases receive a new GNC Gift Card.

Frequently asked questions

Can I return items without a receipt?

GNC branded items can be exchanged for any GNC product at the lowest sale price within 60 days if you have a valid photo ID. Non-GNC branded items cannot be returned or exchanged without a receipt.

Do I have to pay for return shipping?

Yes, you pay for return shipping unless the item is damaged or defective. If your item arrived damaged or defective, GNC will refund your shipping costs and replace the item.

What condition must items be in to return them?

Items must be unused or in good condition, in original packaging with all accessories included. If you are uncertain whether an item qualifies, contact GNC at 1-877-GNC-4700.

How long does it take to get my refund?

Refunds are processed within 3 to 10 business days to your original form of payment. Refunds by check take an additional 10 business days after processing.

Can I return items to a store if I bought them online?

Yes, you can return online purchases to any GNC store in the U.S. within 30 days. Alternatively, you can mail your return to the address on your shipping package.

Are GNC Gift Cards returnable?

No, GNC Gift Cards cannot be returned. GNC PRO Access Membership and GNC Health products are also non-returnable.

What if my item arrived damaged?

Call GNC at 1-877-GNC-4700 for assistance. GNC will replace the item and refund your return shipping costs if the damage occurred during delivery.

How you can return an item

In store , Return to any GNC store in the U.S. within 30 days

By mail , Mail to warehouse/fulfillment center address on packing slip

By mail , For online-exclusive orders, return to address on shipping package

Step by step

Ensure item is unused or used, in good condition, with original packaging and all accessories.

Return to a GNC store or mail to the warehouse address within 30 days from order date.

Include proof of purchase with your return.

Receive full refund to original payment method within 3-10 business days.

What you cannot return

GNC Gift Cards , return exclusion

GNC PRO Access Membership , return exclusion

GNC Health , return exclusion

Products from unauthorized sellers , quality control concerns

Non-GNC branded items without receipt , no proof of purchase

How your refund comes back

You paid with	Refund comes back as
Credit card	Credit to original charge account
Debit card	Cash refund or credit to original account
Cash	Cash refund
Check	Cash refund after ten business days
PayPal	Refund to original PayPal account
Paze	Refund processed through Paze
GNC Gift Card	New GNC Gift Card issued

Returning without a receipt

GNC branded items exchanged for any GNC product at lowest sale price within 60 days with valid photo ID. Non-GNC items: no refund or exchange.

Damaged or defective items

Call 1-877-GNC-4700 for assistance. GNC will replace item. Shipping costs refunded if damaged/defective.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field	Quoted from the retailer
Return window days	you may return the item within 30 days from the order date for a full refund of the purchase price
Exchange window days	Exchanges will be offered on GNC brand products within 30 days from the purchase date
Free return shipping	you are responsible for costs incurred in mailing your product and proof of purchase unless you received product that was damaged or defective
Return shipping fee	you are responsible for costs incurred in mailing your product and proof of purchase unless you received product that was damaged or defective
Original packaging required	The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit
Refund method	Returns with proof of purchase (receipt, order confirmation page, order details page, order emails, MYGNC Rewards transaction history) will be refunded in the form of payment the original purchase was made

Return policies for similar stores

Store	Return window
iHerb return policy	30 days
Thorne return policy	60 days
BioTRUST Nutrition return policy	60 days

Store

Return window

iHerb return policy

30 days

Thorne return policy

60 days

BioTRUST Nutrition return policy