Agent Provocateur allows you to return most online orders within 28 days of purchase. Returns are not free; you pay return shipping fees that vary by location. Items must be unused, unworn, in original packaging with tags attached, and accompanied by return paperwork.
How returns work
You return items by mail using a tracked return service. Log into the Returns Portal with your order number and email address, register your return, and print your return label and paperwork from the portal or in a physical store. Pack the item in original condition with all tags and paperwork, then drop it off at a designated carrier location or mail it using the provided label. You may also arrange your own return with your own postage by printing the label and address from the portal.
Exclusions and restrictions
The retailer does not accept returns on pearl knickers, unopened hosiery, lipsticks, lip balms, skincare, perfume, earrings, opened toys, beauty products, or Agent Provocateur x Lovehoney toys unless unopened with the tamper seal intact. Worn or damaged lingerie also cannot be returned. Gift vouchers are not refundable. Boutique purchases have a shorter window: in-store returns within 14 days on full-price items only.
Refunds
Refunds are issued to your original payment method. If you paid by credit card, the refund goes back to that card. PayPal purchases are refunded to your PayPal account. Gift voucher purchases are re-credited with their value or can be exchanged for another size. Processing takes 14 working days from when the retailer receives your return.
Frequently asked questions
How much does it cost to return?
Return shipping costs vary by location. In the USA, returns cost $15.00 USD. In the UK, they cost £5.00 GBP. In Europe, returns cost €12.00 EUR. In Australia and Canada, returns cost $50.00 AUD and $50.00 CAD respectively.
Do I need my receipt to return an item?
For online returns, the retailer does not state a receipt requirement. However, for in-store boutique returns, you do need a receipt. In all cases, you will need your order number to access the Returns Portal.
Can I return items purchased online to a physical store?
No, you cannot return online orders in a physical store. All returns must be arranged through the Returns Portal and sent by mail.
Can I exchange items for a different size?
Yes, you can exchange for a different size of the same product within 28 days. Register your exchange via the Returns Portal and it will be dispatched within 28 days if available. If your size is not available, you will receive an automatic refund.
Why can't I return hosiery?
Hosiery cannot be returned for hygiene reasons, unless it remains unopened and unused.
What happens if I return a gift purchased with a gift voucher?
Items purchased with a gift voucher cannot be refunded as cash. Instead, the value will be re-credited to a gift voucher, or you can exchange the item for a different size.
How long does a refund take after you receive my return?
Refunds are processed within 14 working days from when the retailer receives your return. The money goes back to your original payment method.