Dyson US offers a 30-day return window for most machines purchased directly from Dyson. Returns are free by mail with a prepaid shipping label. Items must be in original Dyson packaging and returned through the online portal.
How returns work
You can return items by mail or in person at a Dyson Demo Store or Service Center. For mail returns, complete the return in the online portal, package the item in its original Dyson packaging, affix the prepaid label provided, and drop it off at a collection point. In-store returns are available only for purchases made at those locations.
Exclusions and restrictions
Several items are excluded from the standard 30-day policy. Dyson Zone wearable devices have a 14-day window instead, while Dyson OnTrac wearables and Dyson headphones are not covered under the standard policy. Dyson headphones have their own 14-day refund policy from the shipped delivery date. Formulation products carry a 60-day money-back guarantee. Refurbished machines from Dyson Outlet and items marked as final sale are not returnable. Counterfeit machines and machines with intentional cosmetic decoration or modification are also ineligible for return.
Refunds
Refunds are issued to your original payment method. If you used Affirm installment payments, your refund is processed through Affirm and installment payments are refunded accordingly. You can expect to receive your refund within 14 days maximum after the returned item is validated by Dyson.
Frequently asked questions
Do I need a receipt to return my Dyson machine?
A receipt is not strictly required, but proof of purchase helps. Dyson will attempt to find your order reference details without a receipt, but the company cannot guarantee a return without some proof of purchase.
How long do I have to return my Dyson machine?
You have 30 days from purchase to return most Dyson machines. However, some products have different windows: Dyson Zone has 14 days, Dyson headphones have 14 days from shipped delivery, and formulation products have 60 days.
Is return shipping free?
Yes, return shipping is free. Dyson provides a prepaid shipping label for you to use when you drop off your return at a collection point.
Can I return an online order at a Dyson store?
No, online orders cannot be returned in store. However, items purchased at a Dyson Demo Store or Service Center can be returned in person at those locations.
What if my Dyson machine arrived damaged or is defective?
Damaged or defective items are covered under Dyson's warranty service rather than the standard return policy. Contact Dyson directly for assistance with repair and servicing support.
Are refurbished Dyson machines returnable?
No, refurbished machines from Dyson Outlet are marked as final sale and are not eligible for returns.
Can I return a modified Dyson machine?
No, machines with intentional cosmetic decoration or modification void the return policy terms and are not returnable.